Travel Team Leader (DMC/Safari/Travel)

Job Title: Team Leader (DMC/Safari/Travel)

Start Date: Flexible

Location: Windhoek

Job Type: Full Time | Hybrid

Salary: Base Salary + Benefits

Requirements

• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 4 years of Destination Management Company Experience.
• Min of 5 years Leadership experience in Destination Management Company
• Tour plan experience

Benefits

• Base Salary
• Medical aid
• Hybrid work: 2-3 days in the office per week
• Flexible working hours: Start no later than 10:00 am as long as you work 8 hours per day + lunch

Responsibilities

• Effectively cost products
• Understand the market and margin control
• Build up and maintain agent / supplier relationships
• Source new products if and when required
• Develop in cooperation with General Manager business and product strategy to secure additional business from agents
• Quote and design successful, creative itineraries and proposals
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
• Successfully run groups / series bookings
• Handling the 24 hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Utilise expertise to improve in conjunction with GM the team’s operational excellence
• Pass on Tourplan knowledge to the team via training/coaching sessions
• Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team
• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan
• Reconcile supplier invoices for processing
• Assist debtors’ clerk with invoicing / collection queries
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.
• Participate in supplier training and workshops
• Reduce the transaction turnaround time
• Travel on educationals and familiarisation trips, including hosting agents at times

About the Company

Our client continuously excels in arranging all aspects of destination management services in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Malawi, Kenya, Uganda, Tanzania, Zanzibar, Rwanda, Mozambique, Madagascar and Mauritius. Their source markets have grown continuously and now include Europe, Asia, South and North America.

They have the resources and hands-on experience to guide you through the wide array of destination possibilities. They arrange custom-designed specialised tours for more than 2 000 groups annually as well as offer accommodation, city-breaks, safaris, tours, trains, regional and domestic flights, fly-drive packages, cruise-ship handling, excursions and transfers for the individual traveller.