French Speaking Team Assistant (Information Technology)

Job Location: Cape Town

Job Type: Full time l Hybrid

Salary: R188 000-R282 000 per annum (depending on level of skills, experience, qualifications etc)

Working Hours: Week 1 (4 Days remote, 1 in offer), Week 2 (3 days remote, 2 days in office) - rotation

Requirements

• Fluency in French.
• Good working knowledge of Microsoft Applications
• The ability to plan and organise your own, and others, workload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Responsibilities

• Gather information
• Advice and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organise resources to the partners
• Prioritise your own workload to ensure that deadlines and customer requirements are met.