Office Assistant & Customer Success Manager (Retail)

Our client is a company specializing in the creation of high-quality leather bags. With a commitment to craftsmanship and excellence, they have established themselves as a leader in the leather goods industry. Their team is passionate about producing timeless and stylish pieces that their customers cherish.

Job Location: Woodstock, Cape Town

Job Type: Full time l On-site

Requirements

• High school diploma or equivalent.
• Tertiary education in a relevant field.
• Minimum of 6 months experience in a similar role.
• Good communication skills
• Good organisation skills

Responsibilities:

• Welcome and greet customers, clients, and visitors in a warm and professional manner.
• Answer phone calls and respond to inquiries, providing accurate information about our products and services.
• Support various administrative tasks, including data entry, filing, and photocopying.
• Assist customers with their inquiries, orders, and product-related questions.
• Coordinate appointments and schedules for customers and internal staff.
• Process customer orders and returns accurately and efficiently.
• Collaborate with the sales team to ensure seamless customer interactions.
• Assist in managing customer feedback and forwarding it to relevant departments.
• Customer-focused attitude with a desire to provide top-notch service.
• Basic computer skills and familiarity with office software.
• Ability to multitask and stay organized in a fast-paced environment.

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Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).