Job Openings Community Manager (Fintech)

About the job Community Manager (Fintech)

Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable, envied, and loved. They provide a suite of products to help businesses accept payments online and offline, manage their operations, and grow their business. Our client is driven by a commitment to excellence, innovation, and customer satisfaction.

 

Role Overview

As Community Manager, you’ll be the heart and voice of our client, sparking conversations, building trust, and turning users into advocates. You’ll manage our day-to-day engagement on social media and lead the charge in creating a thriving, supportive, and fun community around the product.

This role blends content, engagement, feedback collection, and community strategy, all in service of making sure our client’s users feel seen, heard, and excited to be here.

  

JobType: Full Time/Permanent

Location: Nigeria

Work Place: Hybrid

  

Requirements

  • Excellent communication (written and verbal): Able to write clearly, kindly, and persuasively across formats
  • Social media management experience: Confident using platforms like Twitter/X, Instagram, Facebook, and LinkedIn daily
  • Content creation: Comfortable creating posts, captions, and light visual content
  • Community engagement: Skilled at responding to users, sparking conversations, and nurturing an online vibe.
  • Campaign execution: Ability to plan and run social media campaigns for product updates, cultural moments, or promotions
  • Empathy and EQ: Can read the room, defuse tension, and bring the right tone to different situations
  • Initiative + independence: Self-starter who can run with ideas without waiting for step-by-step instructions
  • Basic content planning: Can build and maintain a social/content calendar aligned with broader marketing goals
  • Community activation: Able to design and deliver offline experiences that build trust and advocacy among everyday users
  • Fintech (ideally B2C) experience 

  

Nice-to-have skills (valuable but not required)

  • Experience building or growing communities from scratch (especially in tech or fintech)
  • Influencer/creator collaboration experience
  • Basic social analytics + reporting (e.g., reporting on engagement, reach, campaign performance)
  • Experience working cross-functionally with product, design, or customer support teams
  • Familiarity with our client’s audience or broader Gen Z/Nigerian digital culture
  • Experience working with customer feedback loops to improve community strategy
  • Crisis communication instinct, knowing how to react calmly and clearly when things go sideways

  

You’ll thrive in this role if you:

  • Are a strong communicator, clear, kind, and confident with words
  • Know how to build connection and momentum in online spaces
  • Have experience managing social platforms (Twitter/X, Instagram, LinkedIn, Facebook etc.)
  • Are comfortable with light design tools (e.g., Canva, CapCut) or managing designers/editors
  • Are deeply curious about how people experience money, and how we can make that better
  • Love being online, and know how to turn trends into value for your brand
  • Have empathy and emotional intelligence, you know when to joke and when to listen
  • Take initiative and work independently, but thrive in a collaborative environment

  

Bonus points if you:

  • Have experience growing online communities from scratch
  • Have worked with influencers or creators
  • Understand basic analytics and know how to report on performance
  • Have experience supporting a tech or fintech product
  • Have event planning or offline community activation experience for a consumer-facing product
  • Have experience building offline communities or grassroots activations from scratch

  

Responsibilities

  • Be the voice of our client on social media and community channels, engage with our audience daily, answer questions, and amplify good vibes.
  • Create and schedule content that resonates with our users, from videos and updates to customer shoutouts and product tips.
  • Launch and manage social campaigns that promote our client’s features, product updates, and community moments.
  • Build and maintain a content calendar aligned with launches, events, and cultural moments, and ensure our client always has something meaningful to say.
  • Spot and elevate great user-generated content, from testimonials and tweets to reels and reviews.
  • Track community health with social metrics and feedback, and use insights to improve engagement and retention.
  • Collaborate across teams to integrate product updates, user feedback, and support needs into your community strategy.
  • Moderate channels and maintain a safe, positive environment for everyone interacting with our client.
  • Support influencer partnerships and help amplify trusted voices in the ecosystem.
  • Stay plugged into culture and trends, keeping our client relevant and fresh.
  • Plan and host offline activations and community events (e.g., pop-ups, university tours, airport activations, merchant collaborations) that bring our client closer to everyday users.
  • Represent our client at on-ground events and community meetups, ensuring users feel heard, supported, and excited.
  • Collaborate with cross-functional teams to translate user feedback from both online and offline spaces into actionable insights.

  

Benefits

  • Competitive compensation package and benefits
  • 13th month bonus
  • Stripe Equity compensation
  • Full medical coverage
  • Wellbeing stipend
  • Generous leave and sabbatical policies
  • Hybrid working environment
  • Smart, kind colleagues who’re invested in your growth.