Job Title: Workspace Contractors (x2)
Location: Calgary, AB  (Onsite)
Type: Contract

All applicants must be legally entitled to work in Canada.

The Position:

Our client is undergoing a large-scale technology refresh and is seeking two (2) Workspace Contractors to support the deployment of new end-user devices. You are essential to ensuring minimal disruption to business operations while delivering a seamless transition to updated hardware and software environments.

What You'll Do:

• Deploy and configure laptops and desktops, including imaging and software installation.
• Support authorized software and troubleshoot basic hardware/software issues.
• Transfer user profile data and perform warranty repairs.
• Provide user training on desktop and workspace technologies.
• Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive, to ensure seamless user experience and productivity.
• Manage inventory and ensure availability of deployment resources.
• Escalate complex issues to Technical Leads or Managers.
• Attend and contribute to team meetings and cross-functional initiatives.
• Document all actions taken on assigned tasks.
• Fulfil service requests according to documented procedures.
• Respond to escalated requests from the Service Desk.
• Follow and improve established procedures and escalation paths.
• Learn and adopt new tools, techniques, and procedures.
• Document and share common solutions for knowledge base articles.

Mandatory Requirements:

• 3-5 years of experience in IT support or desktop deployment.
• Experience with Microsoft 365.
• Experience with desktop imaging, hardware, and Windows profiles.
• Experience with MDT and/or equivalent for deployments.
• Post-secondary education in IT or enrollment in a technical program preferred.
• A+, Network+, MCSA, MCITP, MCP, or equivalent knowledge of Microsoft MDT and related technologies is desirable.
• Ability to work MondayFriday onsite with flexibility for after-hours deployments.
• Must be able to travel locally within Calgary and to offices elsewhere as needed.
• Valid drivers license and vehicle required.
• Ability to lift up to 40 lbs.

If you are interested in this position and meet the above criteria, please click the 'Apply for Job' button below to send your resume securely and in confidence directly to the recruiter in charge of this position. We thank all applicants; however, only those selected for interviews will be contacted.

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