IT Applications Manager

Job Title: IT Applications Manager
Location: Edmonton, AB (Onsite)
Type: Permanent, Full-Time

**All applicants must be legally entitled to work in Canada.**

The Position

Our client is seeking a forward-thinking IT Applications Manager to lead their enterprise applications portfolio and support a major digital transformation initiative. This is an opportunity to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through major industry conferences such as Dreamforce in San Francisco.

What Youll Do

• Lead and mentor a team of IT professionals, including a Tech Lead, Business Analysts, System Analysts/Programmers, and Support Analysts.
• Foster a culture of accountability, collaboration, and innovation.
• Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.
• Oversee support, development, and integration of mission-critical enterprise systems: ERP, Salesforce (Sales Cloud, Service Cloud, Communities), HRIS, MES.
• Ensure SLA adherence for incident response and resolution at all priority levels.
• Oversee technical design and code reviews in partnership with the Tech Lead to maintain integrity and scalability.
• Drive standardization of SDLC processes, release management, and support workflows.
• Evaluate and enhance toolsets for Scrum backlog management, release planning, and support.
• Champion AI adoption and automation pilots to improve operational efficiency and user experience.
• Collaborate with business leaders to align IT initiatives with strategic goals and manage vendor relationships.
• Support key projects such as ERP upgrades, data warehousing, and business intelligence initiatives.
• Your Expected focus is ~60% people/process/vendor, 25% roadmap/stakeholders, 15% technical governance (with the Tech Lead as day-to-day technical owner).

Mandatories:

• Bachelors degree in Computer Science, Software Engineering, or related field.
• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies (Agile, Waterfall) and performance metrics.
• Technical fluency in .NET/SQL; recent hands-on coding is an asset.
• Exposure to data warehousing and BI concepts is an advantage.
• Strong strategic thinking and problem-solving skills.

Your Technical & Domain Knowledge Includes:

• ERP and CRM systems (Salesforce experience preferred).
• SDLC processes and release management.
• Cloud infrastructure (AWS) and on-prem migration strategies.
• Reporting tools (SSRS, Tableau) and database technologies (SQL Server, PostgreSQL).
• Familiarity with AI and automation tools (ChatGPT, Microsoft Copilot).
• Your Desirable Certifications Include Project Management - PMP, Agile; Technical - Salesforce certifications, ITIL.

If you are interested in this position and meet the above criteria, please click the Apply for Job button below to send your resume securely and in confidence directly to the recruiter in charge of this position. We thank all applicants; however, only those selected for interviews will be contacted.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

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