Remote | Telephone Operators — $40–$70/hour

We are sharing a specialised part-time consulting opportunity for experienced Telephone Operators with strong professional expertise in switchboard operations, call routing, directory assistance, customer support, clerical coordination, and real-world telecommunications service workflows.

This role supports a research project for one of the world's top AI companies and focuses on using real-world occupational expertise to design questions and help train AI models related to your expertise as a Telephone Operator.

Selected professionals will apply their domain knowledge to help shape structured project content grounded in real professional practice, contributing occupation-specific expertise that supports advanced AI training and evaluation work.

Key Responsibilities

Professionals in this role may contribute to:

Occupational Expertise & Research Input
Use professional experience as a Telephone Operator to support a research project for a leading AI company
Contribute domain knowledge grounded in real-world full-time work experience
Help ensure project outputs reflect authentic occupational practice and professional standards

Question Design & Content Development
Design questions related to the occupation of Telephone Operator
Help train AI models using structured occupational knowledge and real-world telecommunications workflows
Contribute occupation-specific material that supports AI training and evaluation initiatives

Telecommunications Operations & Service Support
Apply experience with telephone switchboards and systems, including making and completing local, long-distance, mobile, person-to-person, and emergency call connections
Support directory updates, call recordkeeping, toll charge tracking, relay services, special billing requests, and customer assistance needs
Contribute insight based on real-world clerical, communication, and service support tasks associated with telephone operator roles

Ideal Profile

Strong candidates may have:
4+ years of full-time work experience as a Telephone Operator
Strong professional background in switchboard operations, telecommunications support, directory assistance, PBX operations, or related communication service roles
Strong writing skills and comfort using various computer applications and platforms
Real experience performing duties such as observing signal lights, operating switchboards, updating directory information, assisting callers in emergency situations, monitoring collect-call systems, supporting special billing requests, providing relay service, keeping call records, and handling related clerical tasks
Ability to contribute real-world occupational insight to structured research work
Strong written communication and analytical thinking skills
Current location in the US, UK, or Canada only

Preferred qualifications

Experience under comparable job titles such as Directory Assistance Operator, PBX Operator, Telecommunications Operator, Toll Operator, Information Specialist, or similar roles
Strong understanding of telecommunications workflows, customer support procedures, and operator-based service coordination
Ability to contribute precise, profession-specific material in a consistent and high-quality way

Why This Opportunity

Contribute specialised telecommunications expertise to a high-impact AI research project
Help shape AI systems using authentic occupational knowledge from real professional practice
Participate in a focused remote project with meaningful domain contribution
Flexible remote work with competitive compensation based on background and location

Contract Details

Independent contractor role
Fully remote with flexible scheduling
Hourly compensation listed at $40–$70 per hour for U.S.-based applicants
Compensation will vary depending on professional background and geographic location
Candidates must be based in the US, UK, or Canada only
Minimum commitment of 15 hours per week
Estimated project duration of approximately 3–4 weeks after project start
A desktop or laptop computer is required for this project
Chromebook users cannot be accepted for this role
Projects may be extended, shortened, or concluded early depending on project needs and performance
Weekly payments via Stripe or Wise
Work will not involve access to confidential or proprietary information from any employer, client, or institution
Please note: We are unable to support H1-B or STEM OPT candidates at this time
Start date: Immediate

About the Platform

This opportunity is available through a leading AI-driven work platform that connects domain experts with frontier AI research projects.

Experts contribute to improving advanced AI systems by providing specialised expertise across real-world workflows, structured evaluation, model training support, and domain-specific professional knowledge.

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