CRM Business Analyst

We are seeking a skilled Business Analyst who specializes in Customer Relationship Management (CRM) and Customer Service to join our team. The ideal candidate will have experience in analyzing customer data, identifying areas for improvement, and developing strategies to enhance the customer experience. The Business Analyst will be responsible for working closely with cross-functional teams, including sales, marketing, and IT, to ensure our CRM system meets the needs of our customers.

Responsibilities:

- Conduct analysis of customer data to identify trends, patterns, and insights

- Develop and maintain CRM reports and dashboards to track customer behavior and key metrics

- Collaborate with cross-functional teams to identify areas for improvement in customer service processes

- Develop strategies to enhance the customer experience based on data-driven insights

- Act as the subject matter expert on CRM and customer service best practices

- Provide training and support to internal teams on the use of CRM systems and processes

Job Qualifications:

- Bachelor's degree in business, analytics, or a related field

- 3+ years of experience in business analysis, CRM, or customer service

- Strong analytical skills and experience working with large datasets

- Experience with CRM systems, such as Salesforce, Hubspot, or Microsoft Dynamics

- Experience in Salesforce is a plus

- Ability to collaborate effectively with cross-functional teams and communicate complex information to non-technical stakeholders

- Excellent problem-solving skills and ability to develop and implement data-driven solutions

- Knowledge of customer service best practices and trends

- Strong attention to detail and ability to manage multiple projects simultaneously.