Business Analyst(Call Center)

Job Description

• Assist and/or lead execution of requirements, functional and other business sessions (e.g. UAT, Training)
• Create functional documents and other related deliverables
• Work with team to design the solution; support in research, analyze, identify conflicts, ensure correctness and completeness
• Perform configuration work items and functional unit testing - Support in multiple functional areas within team
• Manage own tasks, schedules and deliverables

Qualifications

• Minimum 1.5 years of system implementation experience or related fields
• Strong business acumen
• Knowledge in the following areas: CRM, Portal, Design Pattern
• Knowledge in application process development, UML, SDLC, Cloud
• Good presentation skill
• Software Development specific certification or other related certification