ตำแหน่งที่เปิดรับ After Sales Engineer

รายละเอียดตำแหน่ง After Sales Engineer

Location : Customer Site

Salary : 40,000THB - 70,000THB

Industry : The world's third-largest photovoltaic inverter manufacturer

Company Overview:

     A leading manufacturer of photovoltaic inverters committed to providing high-quality, sustainable, and innovative solutions for renewable energy. We are dedicated to delivering exceptional after-sales service to our global customer base.

Responsibilities:

  • Conduct customer satisfaction surveys to gauge the effectiveness of after-sales services.
  • Timely response to customer messages and queries.
  • Ensure timely arrival on-site for addressing customer concerns.
  • Evaluate the performance of after-sales teams and provide constructive feedback.
  • Sort and address batch problems efficiently, providing feedback to relevant teams.
  • Handle overseas after-sales cases, conduct thorough issue searches, and implement effective problem-solving.
  • Record, track, and manage major issues related to EPC Project inspections.
  • Track the return of after-sales machines to the warehouse and conduct on-site inspections upon their arrival.
  • Assist the warehouse keeper in managing the RMA process, including recording, tracking, and dealing with returned machines.
  • Answer, guide, and provide suggestions to customer problems and questions raised by overseas after-sales staff.
  • Collect and analyze customer feedback to continuously improve after-sales services.
  • Manage tools and office supplies storage, including telephones, computers, and maintaining a 5S Management system.
  • Ensure compliance with rules and regulations in daily work information collection, filing, and reporting.
  • Complete additional tasks and assignments as assigned by the Headquarters.

Requirements:

  • Age not over 35 years old.
  • Bachelor of Science in Electrical Engineering/Electric Power or related disciplines.
  • Minimum of 3 years of experience in photovoltaic inverter maintenance.
  • Proficient in maintenance technology and computer diagnosis.
  • Proficiency in using office software and CRM systems.
  • Familiarity with various testing tools and equipment.
  • Good English communication skills; Chinese language proficiency is a plus.
  • Must possess a valid driver's license and own a car.

Reporting Line: Report to the After-Sales Head of SEA.

Interview Process: 2-3 rounds of interviews will be conducted.

*************************************************************************************************************************

           All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.
           By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit www.360qm.co.th for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know. *************************************************************************************************************************

                                                                      360 Quality Management Co., Ltd.

                              G Tower Grand Rama 9, 30 FL. North Wing, Rama 9 Rd.Huaykwang, Bangkok, 10310
                                 Contact Person: Khun Teerapol 094-979-4440 (Please click apply via JobsDB first.