Group Leader (Security team)

Job description:

• Manage our support engineer team to provide first class support to managed service customers.
• Manage the team and individual performance, technical and skills developments.
• Setup, manage and improve standards and procedures within the team.
• Encourage open communication between team members, suggesting and driving forward ideas.
• Review daily priorities and take appropriate action to ensure results and achieved.
• Ensure high quality, up-to-date documentation exists for all service arrangements .
  

Qualifications:

• 30 to 40 years old.
• Bachelor degree in Information Technology.
• Previous experience leading and developing a support team in a managed service environment.
• Experience in an Internet Service Provider or Managed Service business.
• Strong Expertise in Enterprise IT Operations – HW/SW Life Cycle Management, Operational Monitoring & Alerting, Capacity Management, High Availability solutions, Operational Health Checks, IT Automation and Self-healing.
• Follow up on and take responsibility for unresolved issues or escalations.
• Experience of driving change initiatives in a service environment.
• Experienced and conversant in Service Level Agreements and Operational Schedules.
• Able to develop effective relationships internally at a variety of levels and work closely with others departments.
• Able to work on own initiative to develop the team.
• General technical understanding of Networking and System technologies and solutions.
• Information Systems or Network Engineering/Operations experience.
• Professional Certificate: ITIL