Job Openings Group Leader (Security team)

About the job Group Leader (Security team)

Job description:

  • Manage our support engineer team to provide first class support to managed service customers.
  • Manage the team and individual performance, technical and skills developments.
  • Setup, manage and improve standards and procedures within the team.
  • Encourage open communication between team members, suggesting and driving forward ideas.
  • Review daily priorities and take appropriate action to ensure results and achieved.
  • Ensure high quality, up-to-date documentation exists for all service arrangements .
    

Qualifications:

  • 30 to 40 years old.
  • Bachelor degree in Information Technology.
  • Previous experience leading and developing a support team in a managed service environment.
  • Experience in an Internet Service Provider or Managed Service business.
  • Strong Expertise in Enterprise IT Operations – HW/SW Life Cycle Management, Operational Monitoring & Alerting, Capacity Management, High Availability solutions, Operational Health Checks, IT Automation and Self-healing.
  • Follow up on and take responsibility for unresolved issues or escalations.
  • Experience of driving change initiatives in a service environment.
  • Experienced and conversant in Service Level Agreements and Operational Schedules.
  • Able to develop effective relationships internally at a variety of levels and work closely with others departments.
  • Able to work on own initiative to develop the team.
  • General technical understanding of Networking and System technologies and solutions.
  • Information Systems or Network Engineering/Operations experience.
  • Professional Certificate: ITIL