Job Openings Technical Support-3D Biomedicine Science & Technology

About the job Technical Support-3D Biomedicine Science & Technology

Technical Support Specialist Salary Package: up to 75

Our client is leader in precision medicine in China dedicated to making early and personalized diagnosis accessible to each patient , mainly focusing on molecular diagnostic
Working location: Flexible up to business (normally in Bangkok)

Responsibility:
Pre-sales Support:
1. Visit client with Sales; collect lab need from the client; select the product
portfolio design that meets the client's requirements from the molecular
detection solution then present and explain it to the client;
2. Show the device operation related to the solution of automatic molecular
detection for the client ;answer the technical and product questions of the
client;
3. Work with sales team to analyze client's needs, opportunity points, follow
orders and promote orders
4. Work with agents to do solution design and presentation in the terminal
laboratory
After- sales problem solving:
1. Install device and teach client experimental process
2. Give feedback on the experimental problems from customers and find
solutions
3. Follow up and Find solution by coordinating company internal resources to
solve the unsolved problem until those problems have been solved.
4. Agent training and communication to provide relevant technical training for
agent technicians, including installation, equipment operation, performance
verification, regular maintenance, troubleshooting, etc
5. Inform the agent's technicians of the latest technical information, and ensure
that the agent's technicians fully master it through comprehensive methods
such as learning and examination

Requirements
• Bachelor degree or above in clinical medicine, laboratory medicine, molecular
biology and molecular genetics, master degree or above is preferred;
• Experimental hands-on ability and strong communication skills;conscientious
and responsible
• Experience in diagnostic reagent product development or after-sales service is
preferred;
• Willing to adapt to irregular overseas business trips because candidates may
travel to many countries in the world
• Overseas after-sales service or sales experience is preferred
• Excellent English listening, speaking, reading and writing skills