Role: Network & Telephony Manager

Role purpose
Management of the network infrastructure and resources (including any bought-in services) required to plan for, develop, deliver and support Digital services and products to contribute to the achievement of the Councils corporate objectives.

Responsible for network specification and design. Produce network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access. Deliver agile, evergreen services.

Create and maintain overall network plans to support the Council's business strategy, agree service level agreements with business users and plan all aspects of the infrastructure necessary to ensure provision of voice and data network services to meet such agreements.

Responsible for network and telephony budget, ensuring on-going value for money.

DESCRIPTION OF DUTIES:

List key personal duties in order of importance.

• Management of the network infrastructure and resources required to plan for, develop, deliver and support Digital services and products to contribute to the achievement of the Councils corporate objectives.
• Preparation for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards. The management of performance of network related systems and services in terms of their contribution to business performance and their financial costs and sustainability. The management of bought-in services. The development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
• Responsible for production of network designs and design policies, strategies, architecture and documentation; covering security, capacity, and resilience for voice, data, text, email, and image, to support business requirements and strategy. This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet, Intranet and call centres.
• Creation and maintenance of overall network plans, encompassing the communication of data, voice, text and image, in the support of the organisation's business strategy. This includes participation in the creation of service level agreements and the planning of all aspects of infrastructure necessary to ensure provision of network services to meet such agreements.
• Ensure delivery of a high quality user experience, including fit for purpose systems, and high standards of access, availability, usability, usefulness and excellent standards of service.
• Responsible for network compliance with statutory national and international regulations and standards, and provide authoritative advice and guidance.
• Inspire creativity and flexibility in the management and application of ICT.
• Initiate and monitor research, development and long term planning for provision and use of communications standards, architectures, products and services.
• Be aware of operational requirements especially in terms of service levels, network availability, response times, security and repair times. Propose design enhancements, capacity changes, contingency and recovery arrangements as required, to ensure that all network design targets are met and that the networks provided meet their service level targets within the Council's planned budget.

Experience and Qualifications - Essential

• Extensive Enterprise Network Experience (+5 Years), with highly developed specialist technical knowledge within the data and voice network. Broad knowledge of the IT Technology stacks, with experience of network virtualization.

• Ideally educated tobachelordegree level and holds a relevant professional qualification, or Skills and Experience.

• Expert Experience Expert Juniper/Cisco; CCNA level, Netscalers, LAN, WAN and routers protocols, Firewalls, to include Palo Alto, ASA firewalls, checkpoint firewalls, load balancing technology such as F5, Cisco switching and wireless networks Aruba.
  
  
• Experience of Hybrid Cloud Environments and Cloud Connectivity WAN options; and WAN implementations and migrations to MPLS.
  
  
• Expert knowledge of Security Layer/Network Monitoring - Strong knowledge of security particularly within the network space (IPsec, VPN, NGFW, IPS/IDS, DDoS, NAC etc), and Network Load Balancing - including website traffic, remote access, and access to critical services.

Attitude Matters

Your skills and ability are important however, we recruit as much for attitude as we do experience.

We are looking for people who have the following attributes:

Complex problem-solving: The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking: The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity: You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management: You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exception feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others: You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You will also can recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence: You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motiving factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making: You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation: You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation: You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility: The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situation of significant change and transformation.