DevOps Engineer

Manages the release pipeline for all projects and changes

Handles code releases, deployments, and management of product updates

Sets up tools and required infrastructure based on delivery/project requirements

Automates the deployment process and continuously improves on it

Have the technical skill to review, verify, and validate the software package for deployment.

Helps define and set development, test, release, update, and support processes for DevOps operation

Ensures that the CRM Platform is running smoothly and efficiently

Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities

CRM license requests approvals and tracking as well as CRM environment inventory maintenance

Makes configuration changes on CRM platform to meet the IT and business requirements

Provides support to build enhancements, production issues, incidents, problems, and nonproduction updates

Generates reports that provide insights into the organizations data and performance

Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units

Supports the project execution by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.

Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies

Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently