IT Business Analyst (Junior)

Main Accountabilities

1. Requirements gathering and analysis:
   Collaborating with stakeholders to understand their needs, gather and document requirements, and analyze them to determine underlying business objectives and problems.

2. Process mapping and modeling:
   Documenting and analyzing current business processes, mapping process flows, and identifying bottlenecks, inefficiencies, and areas for improvement.

3. Data analysis and interpretation:
   Conducting data analysis and interpreting trends, patterns, and insights to identify opportunities for process optimization, cost reduction, and revenue enhancement.

4. Solution design and recommendation:
   Developing innovative solutions, recommending process changes, system enhancements, or other initiatives to address identified issues and achieve business objectives.

5. Stakeholder management:
   Collaborating with stakeholders including business users, IT teams, and management to ensure clear communication, alignment of expectations, and buy-in for proposed solutions.

6. Project management:

   • Analyze business requirements and assist in documentation by organizing disparate requirements into logical categories

   • Translate business requirements into functional specifications and communicate them to the technical team

   • Bridge the gap between business and development teams to clarify requirements

   • Assist with project planning, monitoring progress, tracking milestones, and coordinating resources to ensure timely delivery of projects or initiatives.

7. Documentation and reporting:
   Creating and maintaining detailed documentation of requirements, specifications, process maps, test plans, and project-related information. Producing regular reports to communicate project status, issues, risks, and recommendations to stakeholders.

   • Identify scope changes and assist the Project Manager in scope management

   • Assess design risks and identify mitigating actions

8. User acceptance testing and quality assurance:
   Supporting testing efforts by defining test scenarios, coordinating testing activities, and verifying that implemented solutions meet business requirements and quality standards.

9. Change management:
   Assisting with change management activities, such as conducting impact assessments, identifying training needs, and developing communication plans to ensure successful implementation of changes.

   • Provide end-user manuals/instructions to the application support group, especially for resolving production issues

   • Facilitate turnover or transition of the project to the application support group during stabilization.

10. Continuous improvement:
    Identifying opportunities for continuous improvement in processes, tools, methodologies, and best practices related to business analysis.

The Business Analyst is typically assigned 1 to 3 concurrent projects or initiatives that are aligned with a business segments strategy and objectives and/or of simple to medium complexity.

Knowledge, Skills & Experience

Education:

• Graduate of a 4-year college degree in Computer Science, IT, Management, Banking, or other related courses

Experience:

• At least 2 years of experience in a business systems analysis role

• At least 3 years of experience in the IT industry

• Experience in a financial services or similar institution preferred

Knowledge:

• Business systems analysis

• Financial services

• Systems Development Life Cycle (SDLC)

Skills:

• Excellent leadership and negotiation skills

• Strong problem-solving and analytical abilities

• Conflict and stakeholder management skills

• Excellent oral and written English communication skills