Technical Operations Analyst

TECHNICAL OPERATIONS ANALYST

DESCRIPTION OF ROLE

• Develop functional requirement based on business requirements, and identify the non-functional requirements for the solution architect
• Gather data/user requirement with the help of Project Lead
• Identify any gaps in business requirements and follow up with end users to detail the requirements
• Revise program/system design in accordance with Approved Changes Request
• Perform Java coding/programming as required by the project
• Explain to business users how the proposed solution will implement their business requirements
• Develop a deeper understanding of the business process, business organization and the expected business outcome
• Conduct fit-gap analysis on product and develop reasonable working alternatives
• Support the product evaluation during the service definition phase
• Exchange changes in functional and non-functional requirements from the Remittance System Support (RSS) team
• Prepare documentation that are compliant with the Banks Service Delivery Life Cycle (SDLC) requirements
• Update documentation to reflect any changes made to the programs/systems
• Develop test cases, test plan, and test data to validate solutions for the requirements
• Assist in conducting functional testing
• Ensure the operations support processes are aligned with the business objectives and stated business requirements
• Conduct System Integration Testing (SIT)
• Conduct user training on programs/systems assigned to him prior to their implementation
• Assist the user in conducting User Acceptance Testing (UAT)
• Coordinate and provide controls on the transfer of new or modified programs/systems to the test or production environment
• Perform system verification
• Supervise the fixes and prepare for the reported problems
• Maintain the system and fixes made using the prescribed Bank forms
• Assist in debugging programs assigned to the team
• Perform quality assurance on projects assigned to him
• Perform other related functions as may be assigned to him from time to time

MAINTENANCE DELIVERY

• Ensure thorough obsolescence and vulnerability assessment on existing systems and applications are conducted regularly
• Identify and analyze potential risks associated with obsolete components, vulnerabilities, and other findings. Report, as necessary
• Collaborate with relevant teams to develop and implement mitigation strategies for identified risks
• Stay abreast of industry trends and emerging threats to inform proactive measures
• Coordinate maintenance (patch and preventive) activities
• Collaborate with stakeholders and/or relevant teams to assess and procure updated software and hardware components
• Document and communicate findings, recommendations, and implemented solutions to stakeholders
• Ensure compliance with security policies, standards, and regulatory requirements
• Ensure maintenance of a comprehensive inventory of system components for effective monitoring
• Continuously monitor and evaluate the effectiveness of implemented solutions and process to adapt to the evolving needs of the organization

FIX AND ENHANCEMENTS

• Collaborate with business stakeholders and other relevant teams to identify opportunities for application enhancements
• Strategize on the priority and solutioning based on business need
• Coordinate with IT Operations and relevant teams to understand the root causes of reported issues and propose effective solutions
• Design, develop, and implement enhancements and permanent fixes to address identified problems
• Conduct thorough testing to ensure the effectiveness and stability of the implemented solutions, patches, and preventive maintenance activities
• Provide technical expertise and guidance to support teams in troubleshooting and resolving complex issues
• Document all enhancement and fix implementations, ensuring comprehensive and clear records
• Collaborate with change management and release management to ensure seamless deployment into production environments
• Participate post-implementation reviews to assess the impact of changes and identify areas for improvement
• Stay informed about industry best practices and emerging technologies to drive continuous improvement in application performance and functionality
• Ensure adherence to SLA (Service Level Agreement), and unit goals

QUALIFICATIONS:

Experienced java developer

PostgreSQL or other database

Familiar with MVC software architectural pattern

Full-stack development is a plus