Delivery Manager

Job Mandate

Accountable for end-to-end integration planning and delivery of the Deposits Management System (DMS) under the Deposits Modernization Program, one of the Banks largest and most critical product transformation initiatives.

The role ensures seamless integration between the Deposits platform and the Banks channels, GL, regulatory, and other downstream systems.

Duties and Responsibilities

• Provides delivery leadership for all Deposits integration streams, leading cross-functional integration teams spanning internal platforms, vendors, and delivery partners.
• Works and collaborates with stakeholders and end users to define integration requirements and ensure alignment across application owners on the overall integration roadmap
• Manages end-to-end integration dependencies across various interfacing applications
• Partners with solution architects to ensure integration designs align with target-state architecture and enterprise standards
• Drives integration delivery independently in a complex transformation environment with limited supervision.
• Tracks and reports delivery progress and budgets to the Project management and/or IT Delivery management per the agreed frequency.
• Oversees vendor integration delivery, ensuring quality, performance, and resilience requirements are met.
• Identifies and logs project issues; Oversees the resolution process and escalates issues when necessary.
• Manages, when necessary, re scopes the projects and updates project plans accordingly.
• Manages Integration stream closure ensuring all deliverables are achieved and documented; and relevant lessons learned/case studies are developed
• Responsible for the detailed planning activities and creation of schedule for the assigned areas of delivery. Where multiple delivery managers and project managers are involved, ensure alignment
• Work with the technical delivery team, solution architects, vendors teams and ITIO teams to identify, document and manage all issues and risk that will affect the scope, time, cost and quality of the delivery
• Understand the resource estimation model and the competency of people. Develop the right estimates on capacity needs, on-board and off-boarding timing and any performance issues or unforeseen contention for resources
• Govern system integration testing (SIT), end-to-end testing, and defect resolution across integrated systems.
• Ensure non-functional requirements such as performance, resiliency, security, and auditability are addressed.
• Coordinate integration cutover, deployment, and post-go-live stabilization activities.
• Provide clear delivery status, risks, and mitigation plans to senior stakeholders and governance bodies.

Minimum Qualification Requirements

Education

Bachelors degree in Information Technology, Engineering, Business, or related discipline.
Masters degree in a relevant discipline is strongly preferred

Work Experience

• 8-10 years of relevant delivery or project management experience in banking or financial services.
• Demonstrated leadership capability managing large, complex, multi-functional build teams.
• Direct experience in core banking and deposits modernization programs, with at least the last 2–3 engagements in this area
• Hands-on experience with TCS, Finacle, or Fiserv platforms (at least two required)
• Regional (APAC) delivery experience favorable
• Ability to operate independently with limited supervision in a transformation setting
• Prior consulting background is an advantage but not mandatory.

Knowledge Area

Skills

• Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
• Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.
• Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Technical Knowledge: good understanding of IT systems, infrastructure, emerging technologies, service delivery landscape and effectively communicate with technical teams.