Technical Lead

Job Description:

• Overall technical lead for the delivery of the Installment project, covering integration and CRM delivery management (from development to production deployment) - integration and D365 CRM specific focus
• Define all work items and dependencies required to build the features and functionalities
• Align with the Project Manager on the overall business outcomes for the modules and delivery timelines
• Work with cross-functional teams to deliver the technical deliverables within scope, schedule and budget commitments, in accordance with SDLC and Governance process
• Assist in vendor evaluation and manage the vendors involved in the project, ensuring all technical deliverables are met
• Coordinate with the Project Manager when scoping / re-scoping the project and create / update the build plan accordingly
• Review the infrastructure, security and solution design
• Review the functional and non-functional requirements, test plan, test scripts and Requirements Traceability Matrix (RTM)
• Identify and log technical issues, oversee the resolution process, and escalate when necessary
• Facilitate discussions on technical issue resolutions, including System Integration
• Test (SIT) and User Acceptance Test (UAT) defect resolution
• Harness project best practices and contribute to the overall BDO knowledge base
• Oversee the deployment activities and review the deployment instruction guidelines
• Provide User Support during Hypercare period and timely turnover to Application Support
• Work with the Project Manager during project closure, ensuring all deliverables are achieved and documented, and relevant lessons learned are documented
• Train new Technical Leads with project delivery processes, as needed

Skillset:

• Experience in configuring and setting up Dynamics CRM
• Experience in related Microsoft Technologies such as Azure, Office 365, .Net, C#, JavaScript, SQL Server, Flows and PowerApps, SharePoint, PowerBI
• Skilled in system architecture, development, and integration
• Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders