IT Product Delivery Manager

1. Product Delivery and Governance

• Lead the end-to-end delivery of assigned product delivery scope, ensuring adherence to agreed timeline, budget, and quality targets.

• Prepare/update product delivery workplan in consultation with stakeholders and taking into account dependencies; Monitor and track progress against the approved workplan and supporting plans; ensure timely escalation to Product Manager for addressing deviations.

• Ensure compliance with ITDs Product Delivery Guide (PDG), Implementing Guidelines for Financial Controls (IGFC) for Special CapEx IT projects, procurement rules, and other relevant ITD frameworks and policies.

• Actively manage and maintain the RAID log, ensuring timely preventive and corrective measures, including raising and coordinating Change Requests.

• Oversee the preparation of key deliverables, including:

• Fortnightly Product Delivery Status Reports

• Monthly budget disbursement forecasts in Apptio (TBM tool)

• Presentation materials and minutes for governance meetings (PSC meeting, Product Team meeting, etc.)

• Artifacts for health checks, attestations, and audit exercises.

1. Vendor Management

• Support the Product Manager to handle relationships with vendors, ensuring contractual obligations, deliverables, and service levels are met.

• Oversee vendor performance monitoring, including periodic reviews against agreed KPIs and SLAs.

• Facilitate resolution of vendor-related risks, escalations, and disputes.

• Support the Product Manager in collaborating with Procurement and Legal teams on vendor engagement, contract negotiations, and compliance with organizational policies.

1. Business Engagement

Proactively engage business users to validate requirements, manage expectations, and ensure business readiness

• for product deliverables.

• Facilitate effective communication between technical teams and business stakeholders to ensure alignment of outcomes with business objectives.

• Support change management activities to promote adoption of product deliverables.

1. Quality Assurance

• Ensure product outputs meet required quality standards, including functional performance, security, and compliance criteria.

• Oversee testing approach, test planning, and defect management, ensuring appropriate signoffs from stakeholders.

• Conduct periodic health checks and quality reviews to identify gaps and initiate corrective actions.

• Ensure product deliverables are fit for purpose and aligned with enterprise architecture and IT standards.

1. Resource and Personnel Management

• Together with the Product Manager, oversee allocation, onboarding, and performance of resources (i.e., internal staff, contractors, and vendors).

• Provide leadership, mentoring, and guidance to team members to foster collaboration and high performance.

• Identify skill/resource gaps and work with the Product Manager to address staffing needs.

• Ensure effective knowledge transfer within the team and to operational support staff post-delivery.

1. Risk and Financial Management

• Continuously monitor financials and work closely with the Product Manager to ensure effective utilization of budget and timely forecasting of expenditures.

• Manage risks and dependencies to minimize delivery disruptions and maintain control over product delivery outcomes.

Collaborate with the Product Manager to re-baseline schedules, budgets, or scope where necessary. 

ducation and Work Experience

• Bachelor of Science degree in Engineering, Computer Science, Information Technology, or related fields
• Minimum of 8 years of Project Management experience demonstrated by a proven track record of success in managing complex IT initiatives related to delivering software projects
• Hands-on experience with agile delivery methods (Scrum, SAFe, Kanban, or hybrid approach) in enterprise IT environments

Technical Knowledge

• Strong Knowledge of both theoretical and practical aspects of program and project management, including best practices, methodologies, and delivery tools
• Demonstrated expertise in strategic planning, risk management, budget control, and resource management across projects and programs
• Solid understanding of application development lifecycles, database and systems design, testing methodologies, and delivery of software solutions
• Awareness of organizational change management and adoption strategies as critical enablers of IT project success
• Preferably with knowledge of business benefit realization and tracking for IT projects

Soft Skills

• Proven ability to work with cross-functional technical teams, driving solution development across multiple domains while adapting to changing contexts
• Strong delivery mindset with a getting things done attitude; able to work autonomously while ensuring quality outcomes
• Ability to earn the trust of senior stakeholders, manage expectations, and deliver clear and sometimes challenging messages with professionalism
• Demonstrated ability to motivate, mentor, and support project teams, fostering collaboration and knowledge sharing across functions
• Skilled at managing competing priorities, resolving conflicts, and negotiating outcomes in high-pressure environments
• Detail-oriented with strong analytical and creative problem-solving skills
• Excellent written, oral, and presentation communication skills tailored to both technical and non-technical audiences
• Ability to work effectively within an inclusive, diverse, and multi-cultural environment

Tools/Software

• Proficiency in project and portfolio management tools (MS Project, Project Online, or equivalent)
• Experienced in using collaboration and productivity platforms such as MS Teams, Office 365 (including SharePoint), and related tools
• Familiarity with integrity risk management and due diligence databases (e.g., World-Check, LexisNexis, Dow Jones Risk & Compliance) is an advantage.

Certification

• Required: May either be MSP, PMP, PRINCE2, AgilePM, or CITPM certified

Preferred: with PMI-ACP, PSM/CSM, DA, SAFe, or ITIL-related certifications