About the job IT Analyst (Software License and Procurement)
About the Role
The Associate IT Analyst (Software License and Procurement) will be part of the Vendor Management Services team under ITD ITDW to support the end-to-end processes of software license management, IT asset procurement, and vendor coordination, ensuring alignment with organizational policies and the evolving needs of the IT environment.
Scope of Work / Responsibilities
Specific tasks and service requirements to be performed on a daily basis:
A. Software Management
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Act as part of the process owners for software license management, maintaining accurate records and documentation.
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Liaise with different ITD stakeholders in activities related to monitoring, updating, and reconciling software license entitlements and utilization, ensuring compliance with contracts and regulatory requirements.
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Manage the software license register and asset inventory using ITAM tools (e.g., ServiceNow, Flexera).
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Facilitate contract administration, renewals, and lifecycle planning for software assets.
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Coordinate with vendors for licensing agreements, contract renewals, training, and support.
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Prepare and present regular reports and dashboards on license utilization, compliance, and asset status.
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Support audit and compliance activities related to software management.
B. Procurement & Vendor Management
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Assist in developing procurement strategies and plans for software assets.
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Conduct market research and supplier evaluation to inform procurement decisions.
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Support in preparing and reviewing procurement documentation (e.g., SOWs, RFIs, RPDCs, etc.) and processes.
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Collaborate with internal stakeholders (e.g., PMO, VMO, CSPC, etc.) to gather vendor performance data.
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Track procurement activities, monitor progress, and propose solutions to mitigate risks and issues.
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Ensure availability of accurate data and timely notifications for expirations and renewals.
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Drive process improvements in procurement and vendor management practices.
C. Stakeholder Engagement, Reporting, and Other Tasks
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Liaise with ITD units, project teams, and vendor partners to ensure alignment of procurement and software asset management activities.
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Provide timely and accurate information to stakeholders, supporting decision-making and process improvements.
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Support planning and coordination of vendor governance meetings, vendor-related events, trainings, and other initiatives.
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Perform any other tasks that may be assigned from time to time by the supervisor or team to support the vendor management services function or other IT department initiatives.
This section is used to describe what knowledge, skills and abilities are required to perform the daily task and duties bulleted above.
Bachelors degree in Information Technology, Business, Finance, or a related field.
Demonstrated interest in IT procurement, software licensing, vendor management, or IT asset management through
coursework, academic projects, internships, or volunteer experience.
Familiarity with productivity tools (e.g., MS Excel, O365); experience with IT asset management tools (e.g., ServiceNow,
Flexera, etc.) is an advantage but not required.
Strong analytical and problem-solving skills, with attention to detail and a methodical approach to work.
Good written and verbal communication skills.
Ability to work collaboratively in a multicultural team environment.
Eagerness to learn and adapt to new processes, tools, and technologies.
Organizational skills and the ability to manage multiple tasks and priorities.
Professional certifications (e.g., ITIL, IAITAM) are a plus but not required; willingness to pursue relevant certifications is
encouraged.