IT Adoption Manager

About the Role

The Lead IT Adoption Manager is responsible for driving organizational readiness and adoption of digital transformation initiatives. The role leads the planning and execution of adoption and change management strategies—including communication, training, and stakeholder engagement—to ensure smooth transition to new systems, processes, and ways of working.

The Lead IT Adoption Manager collaborates closely with product owners, business leaders, and project teams, while mentoring adoption managers and learning specialists to ensure successful implementation of change initiatives.

Key Responsibilities

Adoption & Change Management

• Develop and implement adoption and change management strategies aligned with organizational frameworks.

• Assess change impacts on business processes, systems, and roles, and prepare readiness and impact analyses.

• Develop and execute adoption plans covering communication, training, coaching, and adoption measurement.

• Identify and address resistance to change while promoting positive adoption across stakeholder groups.

Stakeholder Engagement

• Partner with product owners, business leaders, and project teams to integrate change management into project plans.

• Support sponsors, managers, and departmental champions in fulfilling their roles as change agents.

• Establish and manage networks of change agents, sponsors, and champions to drive adoption.

Leadership & Delivery

• Lead the implementation of adoption and change management initiatives across multiple IT programs.

• Mentor and guide adoption managers and learning specialists.

• Monitor adoption progress, manage risks, and report on change management outcomes.

• Coordinate with vendors and internal teams to ensure quality delivery of adoption activities.

Qualifications

• Bachelors degree in Information Technology, Organizational Development, Psychology, or a related field.

• 7+ years of professional experience, including at least 5 years in IT adoption or change management.

• Proven experience leading organization-wide adoption or change initiatives for technology programs.

• Familiarity with IT project management methodologies and tools.

• Strong analytical, communication, and stakeholder management skills.

• Proficiency in Microsoft 365 tools.

Preferred

• Change management certification (e.g., Prosci) or related postgraduate qualification.

Work Arrangement

• Hybrid work setup, with onsite work several days per week.

• Work schedule: 8:00 AM – 5:00 PM (Manila Time).