L2 Systems Analyst

Job Mandate:

Analyze business requirements and translate them into functional and technical specifications for Dynamics 365 CE solutions, ensuring alignment with business needs and technical feasibility. 

Duties and Responsibilities

Requirements Analysis & Solution Design

• Translate business requirements into system/application designs within Dynamics 365 CE.
• Conduct fit-gap analysis and propose viable alternatives.
• Create solution design and integration of design documents.
• Support data mapping and transformation activities.

Documentation & Specifications

• Write technical and functional specifications, including diagrams such as data mapping, sequence, and process flows.
• Review and prepare documentation required for deployment to production environments.

Testing & Quality Assurance

• Assist in developing test cases, test plans, and test data.
• Collaborate with developers to resolve defects identified during system testing and UAT.
• Validate test outcomes to ensure solutions meet business expectations.

Stakeholder Engagement

• Conduct demos of proposed or delivered solutions to project stakeholders.
• Communicate effectively with non-technical staff and interdisciplinary teams. 

Minimum Qualification Requirements

Education

• BS in Information Technology, Computer Science, Engineering, or a related field.
• Advanced degree or equivalent experience is an advantage.

Technical Knowledge / Experience

• Experience in implementing systems/applications with multiple integration points.
• Strong understanding of Dynamics 365 CE, Power Platform, and Azure Services.
• Ability to assess business requirements and translate them into relevant technical solutions.
• Skilled in writing design documents and specifications.
• Familiarity with testing methodologies and defect resolution processes.

Behavioral Skills

• Excellent written and verbal communication and interpersonal skills.
• Proven analytical and problem-solving abilities.
• Keen attention to detail.
• Ability to prioritize and execute tasks effectively in high-pressure environments.
• Strong collaboration and stakeholder management skills.

Professional Certification & Licenses

• Microsoft Certified: Dynamics 365 Functional Consultant Associate.
• Microsoft Certified: Power Platform App Maker Associate.
• Microsoft Certified: Azure Fundamentals.
• Agile or Business Analysis certifications are a plus.