JOB DESCRIPTION

Abacus Consulting | Mid-Level Support Engineer – SAP (Hybris)

Location: Lahore, Karachi, Islamabad

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

Job Summary

We are looking for a Mid-Level Support Engineer with 3–6 years of experience in SAP Commerce (Hybris) to provide Level 2 and Level 3 application support. The successful candidate will independently investigate, troubleshoot, and resolve production issues across the SAP Commerce platform, perform root cause analysis, implement configuration and code fixes, and collaborate with cross-functional teams to ensure system stability and optimal performance.

Key Responsibilities

• Confident Hybris development: extensions, ServiceLayer, Spring wiring, interceptors, cron jobs, and event listeners.
• Solid understanding of commerce facades/services, checkout flows, promotion engine rules, and WCMS/CMS content issues.
• Diagnose region cache, Solr indexing, and Impex/import job failures; tune FlexibleSearch for problem queries.
• General support: independent incident and problem management under ITIL, accurate ticket documentation and categorization, meeting response/resolution SLAs, and contributing fixes back to the knowledge base and runbooks.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–6 years of experience supporting and developing SAP Commerce (Hybris) applications.
• Strong hands-on experience with:
  • SAP Commerce extensions
  • ServiceLayer architecture
  • Spring Framework configuration and dependency injection
  • Interceptors, Cron Jobs, and Event Listeners
• Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.

Preferred Qualifications

• SAP Commerce (Hybris) training or certification is a plus.
• Experience with cloud platforms (Azure, AWS, or GCP) is an advantage.