JOB DESCRIPTION

Abacus Consulting | Junior Support Engineer – SAP (Hybris)

Job Location: Lahore, Islamabad, Karachi

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

Job Summary

We are seeking a Junior Support Engineer with 1–3 years of experience to provide Level 1 and Level 2 support for the SAP Commerce (Hybris) platform. The ideal candidate will be responsible for troubleshooting application issues, performing first-line resolution, and supporting business-critical eCommerce operations while working closely with senior engineers and development teams.

Key Responsibilities

• Understands the Hybris type system, items.xml, and ServiceLayer basics (models, DAOs, converters/populators)
• Reads and writes impex; runs FlexibleSearch queries; navigates Backoffice and HAC
• Works with core commerce modules — catalog, cart, checkout, WCMS, pricing/promotions — at a functional level
• General support: logs and triages tickets in the ITSM tool (e.g. ServiceNow, Jira), follows ITIL incident/service-request handling, respects SLA timers, and executes documented runbooks before escalating

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 1–3 years of experience in application support, preferably supporting SAP Commerce (Hybris) environments.
• Basic understanding of the SAP Commerce (Hybris) architecture and platform components.
• Hands-on experience with:
• Hybris Type System and items.xml
• ServiceLayer concepts (Models, DAOs, Converters, Populators)
• Impex scripting
• FlexibleSearch queries
• Hybris Backoffice and HAC
• Functional knowledge of SAP Commerce modules, including Catalog, Cart, Checkout, WCMS, Pricing, and Promotions.

Preferred Qualifications

• SAP Commerce (Hybris) training or certification is a plus.