Service Advisor - Dammam

Job Purpose:

• Serve as the primary point of contact for customers in the automotive service department, providing expert advice, guidance, and support to ensure high customer satisfaction and efficient service delivery.

• Coordinate service activities between customers and the service team, managing service schedules, and communicating effectively to ensure clear understanding of service needs and expectations.

Responsibilities and Duties:

• Greet customers and conduct initial consultations to determine their service needs.
• Advise customers on necessary and recommended services based on vehicle condition and manufacturer guidelines.
• Schedule service appointments and coordinate with the service team to ensure timely completion of work.
• Provide customers with detailed explanations of service processes, costs, and expected outcomes.
• Manage and update customer records and service histories in the company database.
• Monitor service progress and communicate any changes or additional needs to customers in a timely manner.
• Process service orders, invoices, and payments accurately and efficiently.
• Address and resolve customer concerns and complaints to maintain high levels of customer satisfaction.
• Collaborate with service technicians and managers to ensure smooth operations and adherence to quality standards.
• Stay informed about new automotive technologies, service offerings, and industry trends to provide knowledgeable advice to customers.

Education:

High school diploma required; further education or certification in Mechanical Engineer, customer service, or related fields preferred.

Experience:

• Previous experience as a Service Advisor, ideally in the automotive industry, or extensive customer service experience in a related field.
• 2 - 4 years of experience in customer service and vehicle maintenance coordination.

Competencies:

• Strong knowledge of automotive services and maintenance procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and service staff.
• Proficiency in using service management software and office productivity tools.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• High attention to detail and accuracy in documentation and data management.
• Strong problem-solving skills and the ability to handle customer issues diplomatically.
• Commitment to providing exceptional customer service and maintaining professional integrity.