Counter Officer

Position: Counter Officer

Job Summary:

We are seeking a highly motivated and organized Counter Officer to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. As a Counter Officer, you will be responsible for managing the front counter, assisting customers with their inquiries, and ensuring a smooth and efficient checkout process.

Duties & Responsibilities:

- Greet customers in a friendly and professional manner

- Maintain accurate records of customer interactions, process customer accounts, and properly file related documents.

- Follow up on goods transfers between branches and the warehouse

- Maintain a clean and organized counter area

- Monitor inventory levels and restock products as needed

- Collaborate with other team members to ensure excellent customer service

- Handle customer complaints and resolve issues in a timely manner

- Follow company policies and procedures at all times

- Continuously strive to meet and exceed sales targets

- Open and track services requests (e.g., home visits, spare parts, and workshop jobs)

- Ensure timely delivery of goods to customers as per the scheduled plan and provided addresses. 

- Monitor and follow up on the maintenance process of sold products.

- Coordinate with other branches and the warehouse to ensure the availability of all sold products

- Review daily delivery notes and follow up on all pending client issues related to deliveries

- Confirm receipt of daily issued invoices from accounting department and verify corresponding delivery dates

- Integrate the daily product returns into the system accurately. 

- Conduct monthly checks for the branch's supply needs (e.g., delivery notes, bags, stationary) and send supply requests accordingly)

Qualifications:

- High school diploma or equivalent

- Previous experience in a retail or customer service role is preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficient in using cash registers and handling cash transactions

- Basic math skills

- Ability to work in a fast-paced environment

- Flexible schedule, including weekends and holidays

- Fluent in English, knowledge of Arabic is a plus