Job Openings SOC Manager

About the job SOC Manager

The SOC Program Lead will build, run, and continuously improve a customer-focused Managed SOC service. This role combines hands-on security operations with team leadership, tooling ownership, and customer engagement. The individual will ensure security alerts are handled efficiently, processes are followed consistently, and customers receive clear, actionable communication. This position plays a critical role in delivering reliable, scalable security operations across multiple client environments.

Responsibilities 

  • Lead the day-to-day operation of the Managed SOC program

  • Deploy, configure, and maintain SOC tooling across customer environments

  • Define and enforce SOC processes, workflows, and escalation procedures

  • Train, mentor, and oversee SOC analysts

  • Ensure alerts are properly triaged, investigated, and responded to

  • Tune detections to reduce false positives and improve signal quality

  • Act as the primary security point of contact for customers

  • Communicate incidents clearly to customers in non-technical terms

  • Ensure proper documentation, reporting, and incident records

  • Support audits, compliance requests, and security reviews

  • Continuously improve SOC operations, tooling usage, and analyst performance

Qualifications

  • 4–7+ years of experience in a SOC, MSSP, or security operations role

  • Strong hands-on experience with security monitoring and response

  • Solid understanding of:

    • Endpoint security (EDR)

    • Identity and access monitoring

    • Email and phishing threats

    • Cloud security fundamentals

  • Experience deploying and managing security tools for multiple customers

  • Prior experience leading or mentoring junior analysts

  • Comfortable making decisions and escalating incidents when needed

  • Strong written and verbal communication skills

  • Customer-focused mindset with the ability to explain security clearly

  • Able to work independently and take ownership of outcomes

Nice to have:

  • Experience in a managed services or MSSP environment

  • Familiarity with security frameworks (NIST, CIS, ISO)

  • Experience working with international customers

  • Exposure to SOC automation or SOAR workflows


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