System Engineer Sr.- R

Hacer foco:

• Profesional de IT con experiencia como System Lead/Engineer, responsable de la gestión integral de sistemas (documentación, infraestructura, compliance, calidad y productividad).

• Más de 2 años en roles similares, sólido conocimiento en soporte técnico y en entornos de hardware, software, redes y bases de datos.

• Orientación al cliente, organización y habilidades de comunicación, así como por su capacidad de trabajo en equipo y presentación de información.

• Experiencia en entornos multiculturales, con conocimiento en Excelencia Operativa (ITIL) y valor agregado en ambientes regulados/GxP.

Job Description

The IT O&L Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant. Tasks include, but are not limited to:

• Compliance documentation

• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing

• Service Level Agreement monitoring,

• Access & identity monitoring

• Coordinating (but not performing) server and database patches

• Audit trail monitoring

• Small enhancements/configuration changes to software

• Coordinating software management Interfacing

• Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)

• Collecting & Processing Demands from Business Users

• Performing Incident & Problem Management

• Performing Change Management

• Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items

• Decommissioning (Retiring) systems Coordinating System Archiving

Experience

2+ years working as System Lead or Similar

Good General understanding of assigned application and system lead support service tasks

Understanding and experience working with Hardware, software, networking and databases

Proven work experience in an IT technical support or similar role

Experience working in a multicultural diverse environment

Experience working in a regulated environment is a plus

Skills Required

Customer oriented

Well organized and methodical

Excellent communication skills both written & verbal

Ability to work successfully on a team

Excellent English speaking, reading & writing skills

Ability to present information effectively

Demonstrates understanding and experience with Infrastructure areas such as databases, servers, cloud systems, networking etc.

Demonstrates understanding of Operational Excellence based on ITIL v3.0 or higher

Language

- English language: Advanced Read / Write and Conversation. Requires to work with global teams across the world

- Portuguese language is considered a plus