Remote WFH Part time and Full time - Website Designer and IT Support Customer Issues Assistant Manager

DESCRIPTION

ACCIONA INNOVATIONS is a forward-thinking organization dedicated to delivering streamlined digital solutions and exceptional customer support services. We value accuracy, efficiency, and a customer-first mindset, and we are committed to creating a supportive remote work environment where team members can grow and succeed.

Position Overview

We are seeking a motivated and detail-oriented Website Designer & IT Support Customer Issues Assistant Manager to join our remote team. This role position combines accurate customer issues management and real time designs manufacturing for our website. The ideal candidate is organized, tech-savvy, and enjoys helping customers while maintaining high standards of accuracy.

No prior professional experience is required — we provide training for the right candidate.

Key Responsibilities Website Designer

Design and Develop Websites
Create visually appealing, user-friendly, and responsive website layouts aligned with brand guidelines.

Front-End Development
Build and customize websites using tools such as HTML, CSS, JavaScript, and CMS platforms (e.g., WordPress).

User Experience (UX) Optimization
Improve navigation, layout structure, mobile responsiveness, and overall usability.

Website Performance & Maintenance
Monitor site speed, fix broken links, update content, and ensure proper functionality across devices and browsers.

Implement Design Updates & Enhancements
Add new features, integrate plugins, optimize images, and ensure websites stay modern and competitive.


IT Support Customer Issues Assistant Manager Key Duties

Oversee Customer Technical Support Operations
Supervise support processes to ensure timely resolution of customer IT-related issues.

Resolve Escalated Technical Issues
Handle complex customer complaints involving systems, software, connectivity, or service disruptions.

Manage Support Team Workflow
Assign tickets, monitor response times, and ensure service-level standards are met.

Maintain Documentation & Reporting
Track customer interactions, issue resolutions, and generate performance reports.

Ensure Customer Satisfaction & Service Quality
Follow up on unresolved cases, improve support procedures, and implement strategies to enhance the customer experience.

Required Skills & Qualifications

Basic computer proficiency (Microsoft Office, Google Workspace, email platforms)

Strong typing skills with attention to detail

Excellent written communication skills

Ability to multitask and manage time effectively

Reliable internet connection and quiet home workspace

Self-motivated and able to work independently

Compensation & Benefits

Competitive hourly pay

Flexible scheduling options

Paid training provided

Opportunities for advancement

Performance-based incentives

Supportive remote team environment

Work Schedule

Flexible shifts available (morning, afternoon, evening)

Weekend availability is a plus but not required

Why Join ACCIONA INNOVATIONS?

100% remote work environment

Entry-level opportunity with growth potential

Skill development in both data administration and customer support

Collaborative and inclusive company culture