After Sales Technical Support Coordinator (HVAC)

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

Our Australian client, a provider of commercial HVAC and refrigeration solutions, is seeking an After-Sales Technical Support Coordinator (HVAC / Chiller / Heat Pump) who will be responsible for providing technical after-sales support for industrial chiller and heat pumps, assisting with technical inquiries, spare parts coordination, and documentation while working closely with a senior service engineer.

Key Responsibilities

• Technical Support Coordination: Respond to after‑sales technical inquiries via email, and phone‑based support is introduced progressively as technical proficiency develops. Assist in resolving HVAC, chiller, heat-pump, and refrigeration‑related issues.
• Spare Parts Processing: Assist in handling spare parts quotation requests by reviewing technical requirements, part numbers, quote preparation, and ordering spare parts.
• Documentation & Process Support: Assist in developing and documenting troubleshooting guides, workflows, and service processes to support scalable operations
• Technical Learning & Review: Independently review product manuals, training modules, and technical materials to build system knowledge.
• Service Support Assistance: Support commissioning, warranty and post‑warranty service coordination as needed.

Qualifications

• Education: Bachelor's Degree in Mechanical Engineering or an equivalent technical degree.
• Experience: Open for junior to mid-level professionals with relevant exposure to HVAC, refrigeration systems, chillers, or heat-pump systems.
• Technical Skills: Foundational knowledge of HVAC, chillers, and heat-pumps, and the ability to review technical documentation and support troubleshooting activities.
• Soft Skills: Highly adaptable, coachable, logically minded, and receptive to feedback, with strong attention to detail and the ability to work independently in a structured remote role.
• Language: Proficient in written English with clear, functional spoken communication skills.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary and allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage? Join our team today!