Chief of Operations

Role Overview

Adalat AI is seeking a Chief of Operations (COO) to lead and scale its court deployment, support,and training operations as we expand our AI-driven solutions across India's judicial system. This is a key leadership role focused on hiring, supervising, and managing an on-ground operations team responsible for working directly with courts, judges, court staff, and judicial registries to ensure seamless technology adoption.

The COO will be responsible for developing and overseeing a structured operational framework for training, onboarding, technical troubleshooting, and continuous feedback collection from courts.The ideal candidate is a strong executor and team builder who can drive complex implementation at scale while ensuring Adalat AIs mission of timely justice through technology translates into real-world impact.

Key Responsibilities

1. Hiring & Supervising a National Court Operations Team
   • Build and manage an operations team responsible for working with courts, judges, andcourt staff on technology adoption.
   • Hire and oversee a ground force responsible for training and onboarding judges and courts on Adalat AIs tools.
   • Work with court registries to recruit, train, and supervise local tech representatives for deployment in remote courts.
   • Implement structured performance management and reporting systems for field teams.

     
     

2. Court Support & Technology Deployment
   • Develop and oversee a national implementation roadmap for scaling AI solutions across courts.
   • Ensure seamless adoption of AI-powered tools such as real-time transcription and case flow management by courts.
   • Manage relationships with High Courts, District Courts, and judicial administrators to drives mooth execution.
   • Collaborate withproduct and engineering teams to align court needs with product updates

     
     

3. Training & Capacity Building for Judges & Court Staff
   • Design and oversee training workshops and onboarding programs for judges, stenographers, and court staff.
   • Develop training materials tailored to different court roles and regional needs.
   • Ensure ground teams provide hands-on technical support to judicial users.
   • Organize regular feedback sessions and troubleshooting workshops to address user challenges

     
     

4. Operations for Troubleshooting, Debugging & Feedback Loops
   • Set up and manage an operational system for handling troubleshooting, debugging, and user support requests from judges and courts.
   • Establish real-time feedback loops from courts and judicial users to inform product and process improvements.
   • Work with the tech team to ensure continuous product iteration based on user experience.
     
     
5. Data-Driven Operational Efficiency & Scaling
   • Develop standardized processes, dashboards, and tracking systems for monitoring deployment efficiency.
   • Build an operations model that ensures scalable execution across different states and court types.
   • Analyze court usage data to identify areas for improvement and streamline service delivery.

     
     

6. Internal Organizational Operations & Startup Growth
   • Establish structured internal processes for team coordination, reporting, and performance tracking across different functions.
   • Optimize workflows between product, engineering, legal, partnerships, and operations teams to improve execution speed.
   • Build and manage an operational playbook to support scaling from startup to growth-stage organization.
   • Oversee the implementation of internal tools, HR systems, and knowledge management frameworks to improve efficiency.

     
     

7. Financial Planning & Resource Optimization
   • Work closely with the Finance Lead to manage budgets, control operational costs, and ensure financial sustainability.
   • Develop resource allocation strategies to ensure the most efficient use of funds for court deployments and training programs.
   • Support fundraising and grant reporting by providing operational insights and impact metrics.
   • Monitor compliance with contracts, government regulations, and procurement policies

Qualifications

• 7+ years of experience in operations management, strategy execution, or government project implementation.
• Proven experience in scaling large-scale field operations (preferably in legal, gov-tech, or operations-heavy projects).
• Strong ability to hire, train, and manage geographically distributed teams.
• Experience working with government agencies, courts, or judicial institutions is highly desirable.
• Excellent ability to coordinate between product, technology, and legal teams for execution.
• Strong problem-solving and process-optimization skills.
• Experience in startup operations, organizational scaling, and cross-functional management is a plus.

What You Will Achieve in a Year

• Hire and oversee a robust ground force for training and onboarding courts across India.
• Build and execute an operational model for real-time troubleshooting, debugging, and feedback collection from courts.
• Ensure AI-powered solutions are successfully deployed in 50% of Indias courts by 2025.
• Establish a structured, scalable training and support program for judges and court staff.
• Build and streamline internal operational processes to scale Adalat AI from a startup to a