Legal Operations [Internship]

Role Overview

We're seeking a detail-oriented Legal Operations Intern to join Adarat AI's mission-driven team. This role offers hands-on experience in managing user queries for our legal technology platform, troubleshooting issues, and collaborating with cross-functional teams. You'll be the bridge between legal professionals using our platform and our internal teams, ensuring seamless resolution of concerns while developing a deep understanding of operational excellence in the legal tech space.

Key Responsibilities

• Monitor and respond to user queries through ticketing systems, emails, and other communication channels
• Investigate and troubleshoot platform issues by reviewing user-reported problems and analyzing platform behavior
• Coordinate with engineering and product teams by creating and managing oncall tickets for technical issues
• Maintain detailed documentation of user issues, resolutions, and platform behaviors
• Collaborate with partnerships and customer success teams to ensure comprehensive user support
• Track and report on ticket resolution metrics and identify recurring issues or trends
• Participate in daily standup meetings to share insights and prioritize critical user concerns
• Assist in developing and improving operational processes and workflows

About You

You're someone who finds satisfaction in getting things right. You don't just complete tasks - you understand why they matter. You're naturally curious about how systems work and genuinely care about helping people solve their problems.

When something doesn't make sense, you dig deeper rather than moving on. You take pride in being reliable and accountable, and your friends or colleagues often describe you as thorough and dependable. You're excited about the intersection of technology and social impact, and the idea of supporting legal professionals through better technology resonates with you.

You're comfortable with ambiguity and eager to learn in a fast-paced, mission-driven environment.

Qualifications

• Currently pursuing or recently completed a degree in Business, Operations, Computer Science, or related field
• Strong attention to detail with the ability to identify patterns and inconsistencies
• Excellent written and verbal communication skills
• Self-motivated with a high sense of accountability and ownership
• Genuine passion for understanding how things work and solving complex problems
• Ability to multitask and prioritize in a fast-paced environment
• Basic understanding of technical concepts and willingness to learn

Nice to Have:

• Experience with ticketing systems (Zendesk, Jira, Freshdesk, or similar)
• Familiarity with basic troubleshooting and technical support
• Previous internship or customer-facing experience

What You Will Achieve in a Year

• Develop expertise in managing 50+ user queries per week with high resolution rates
• Build strong troubleshooting skills and understand common platform issues and their root causes
• Establish effective collaboration patterns with engineering, product, and partnerships teams
• Create and maintain comprehensive documentation that becomes a reference for the team
• Gain proficiency in ticketing systems and operational tools
• Understand the full lifecycle of user issues from identification to resolution
• Contribute to process improvements that enhance team efficiency and user satisfaction