Service Manager

SERVICE:

• Review, development, management, and execution of Service contract.

• Provide overall leadership and direction to service team by setting role, performance expectations, and critical milestones.

• Monitor, identify level Service Staff technical knowledge & skills. Recommend & work on plans to strengthen their refrigeration know-how and grow their experience.

• Meet company and customer requirements, drive timely and clearly communicated decisions and schedules.

• Ensure focus on safety, reliability, cost, and schedule.

• Review, develop and enforce standardized processes and procedures for product issues in the refrigeration field.

• Work with customers to collectively solve system issues and continuously improve customer support levels.

• Provide senior management with solid recommendations for continual operations improvements based on cost benefit analysis.

• Directs, supervises, and manages the performance of the service staff.

• Works closely with internal departments to drive resolution to customer issues.

• Coordinates with other Departmental Managers and Supervisors to share manpower and scheduling.

• Administrative duties as applicable (expense reports, timesheets, etc.)

• To ensure that service department administration systems operate efficiently.

• To accurately evaluate service staff performance, to report on this performance monthly and to accurately forecast short term future business.

• Supervising/ ensure supervision of technicians who perform start-ups, service calls and preventative maintenance on refrigeration systems.

• Conduct regular site inspections.

• Meet with customers as needed.

• Perform other related duties as required.

Accountabilities:

Meets service schedule, deadline and perform the best service in a high and quality standard.

Qualifications:

Bachelors Degree in Engineering or equivalent in any related courses

Years of Experience:

Minimum 10 years related experience and/or training in a managerial role; and/or equivalent field

operations or engineering experience; or equivalent combination of education and experience.

Person Requirements:

• Demonstrate leadership operations and managerial experience.

• Good negotiation skills.

• Supervision skills.

• Strong computer proficiency and experience with AutoCAD software.

• Proven skills in customer and vendor interface.

• Ability to relate to others

• Negotiating skills

• Good motivator

• Time management

Communication and Interaction:

Internal: Staff, Supervisors, Managers

External: Clients, Supplier