Operation Officer Broker Unit

Job Title: Junior Insurance Broker
Location: Sathorn, Bangkok
Department: General Insurance
Reports To: Insurance Director

Job Overview:
We are seeking a motivated and detail-oriented Junior Insurance Broker to join our team. In this role, you will provide essential support in the placement of individual insurance policies, handling administrative tasks, documentation, and back-office operations. You will work closely with senior brokers and clients to ensure smooth and efficient policy management, ensuring compliance with insurance regulations and providing excellent customer service.

Key Responsibilities:

• Assist in the placement and renewal of individual insurance policies, including auto, home, travel, etc.
• Prepare and process insurance documentation, including quotes, policy endorsements, and renewal notices.
• Maintain accurate records and client files in the company's management systems.
• Support senior brokers in obtaining and reviewing policy quotations from insurance providers.
• Communicate with clients to gather required documentation and information for policy issuance.
• Handle day-to-day administrative tasks such as data entry, filing, and email correspondence.
• Follow up with clients regarding outstanding payments, renewals, and claims.
• Assist with back-office tasks, including policy updates and cancellations, and other operational support.
• Ensure all documentation and client communications comply with regulatory and company standards.
• Provide exceptional customer service to clients, addressing queries and concerns promptly.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with insurance products is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Prior administrative experience is preferred; insurance industry experience is a bonus.
• Strong work ethic, problem-solving abilities, and a willingness to learn.

Education & Experience:

• University diploma or equivalent (required).
• Broking License is a plus.
• Previous experience in insurance or administrative support is an advantage, but not required.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development within the insurance industry.
• Training and mentorship from experienced brokers.