Guest Service Agent & Bartender

Harbor Winds Hotel in Sheboygan, managed by Adventure Hospitality, is looking for a Guest Service Agent to join our talented and growing team. We are a family-run, growing company with two locations in Wisconsin. Our focus is on small boutique hotels, where we love the craft of creating unique and memorable experiences for every guest.

Harbor Winds Hotel is a 26-room boutique hotel located on the riverfront in Sheboygan.  We recently completed a renovation and expansion of our lobby area, adding a bar, The Lounge at Harbor Winds, that is open to the public. This role is responsible for creating and cultivating the end-to-end guest experience so that guests write 5-star reviews and have all their friends wanting to come to Harbor Winds. This role will work both in Guest Services and as a Bartender on the same shift.

Example of Responsibilities

• Greeting and welcoming all guests with a smile and uplifting energetic presence.
• Checking guests in and out of their rooms
• Serving guests drinks.
• Booking reservations for guests over the phone and in person.
• Providing guests with hotel and area information.
• Handling guest payments (credit card and cash) following standard operating procedures
• Responding to reservation requests made by guests.
• Answering incoming phone calls for the property.
• Setting up and taking down breakfast.
• Ensuring the grounds and public areas are shining their best for our guests.
• Promptly responding to guest requests while staying with us, including minor maintenance tasks.
• We are a small and close team, and our willingness to assist anywhere on the property as needed, including housekeeping, is in our DNA.

We offer a competitive benefits package that includes health insurance, PTO, and team member discounts.  Full-time team members and their families are offered medical, dental, and vision insurance, of which we contribute a percentage towards the cost of the team member’s portion of insurance.  Our paid time off (PTO) program is for full and part-time year-round team members, where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards.

This role will primarily work the second shift between 2pm and 10pm, but flexibility to work between the hours of 6am and 10pm is required.  Must work nights and weekends, be able to lift over 50 lbs., have or be able to get your bartender license/permit, constantly be on your feet, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs.