System/Implementation Engineer

Key Responsibilities:

• Configure and implement customer systems according to requirements.
• Provide technical support via phone, email, and in-person meetings.

• Troubleshoot, diagnose, and resolve software and system issues.

• Maintain accurate case records and follow cases until resolution.

• Collaborate with technical teams and escalate issues when needed.

• Create technical documentation, Knowledge Base articles, and technical notes.

• Meet service level agreements and customer satisfaction goals.

Requirements:

• Technical diploma, degree, or relevant work experience.

• Experience in diagnosing and resolving software problems.

• Strong communication skills in English and Arabic.

• Excellent organizational, analytical, and problem-solving skills.

• Ability to explain complex concepts simply.

• Experience with databases, web technologies, CRM, or SaaS solutions is a plus.

• Familiarity with ticketing systems (Jira, Zendesk, HubSpot) is a plus.

• Team-oriented, professional, and able to handle challenging situations.

Nice to Have:

• Experience supporting enterprise software solutions.

• Experience in a healthcare environment.