Games Customer Service Specialist

Job Description: Games Customer Service Specialist 
Work Schedule: Shift-based
Work set up: On-site, BGC

About the Role:

As a Game Content Reviewer, you'll safeguard the client's community by monitoring user-generated content (UGC), enforcing guidelines, and ensuring all in-game interactions align with our policies. You'll be the frontline defender of our community's integrity, safety, and positive experience.

Responsibilities:

• Content Moderation: Review user-generated content (avatars, chat messages, room designs, shared media) for compliance with game Community Guidelines. Identify and remove inappropriate content (e.g., harassment, hate speech, explicit material, scams).
• Policy Enforcement: Apply moderation policies consistently and escalate complex cases to senior staff. Monitor in-game reports and respond to user appeals.
• User Safety & Support: Protect minors and vulnerable users by enforcing age-appropriate content standards. Collaborate with trust/safety teams to mitigate emerging risks (e.g., scams, exploitation).
• Feedback & Reporting: Track trends in violations and suggest improvements to policies/tools. Generate daily reports on moderation metrics (accuracy, volume, response time).

Requirements:

• Experience: 1+ year in content moderation or community management (gaming/social platforms preferred).
• Language: Fluent English; additional Asian languages (e.g., Tagalog, Bahasa) are a strong plus.