Customer Service Representative

Job Description: Customer Service Representative

Work set-up: On-site

Work Schedule: Shift-based

Responsibilities:

• Acquire new customers by cold calling, networking, and using various social media platforms (Direct to Consumer).
• Sell SaaS Product (Streaming) subscription plans to both existing and new consumers.
• Ability to sell bulk/multiple subscription plans to new customers, and long-term subscription plans to existing customers to increase revenues.
• Build rapport and establish long-term relationships with customers, understand the nature of businesses and marketing needs.

• Effective management of CRM campaigns across multiple platforms.

• Accurately report progress through weekly sales reports, forecast revenue projections, manage sales cycle pipeline, including providing feedback on market development.

• Achieve and surpass individual revenue targets across the group.

• Achieve the activity output targets agreed upon with the company.

Requirements:

• At least one (1) year of proven and successful track record for SaaS solutions.
• Excellent customer service skills to understand a customer’s needs and tailor a relevant pitch.
• Excellent written and verbal English communication skills, with a typing speed of at least 60 WPM.

• High levels of professionalism with strong attention to detail.

• Should possess good interpersonal skills and be comfortable speaking with a diverse range of clients.
• Should have the ability to work under deadline pressure and be willing to put in extra hours if needed for assignments.
• Must be punctual and willing to learn from colleagues, including gaining knowledge from clients and customers.
• Must demonstrate a high degree of integrity when handling sensitive information.

• Resilience to always go the extra mile to close the deal.