Admissions Coordinator – Day Shift

Location: Remote (South Africa)

Working Hours: 3:00 PM – 9:00 PM SAST (8:00 AM – 2:00 PM US EST)

Role Overview

We are seeking a professional and empathetic Admissions Coordinator to act as the first point of contact for individuals and families enquiring about healthcare and treatment services. This role focuses on answering inbound calls, providing clear information, and guiding callers toward the appropriate next steps in the admissions process.

This is a non-clinical role and does not involve counselling, diagnosis, or medical advice.

Key Responsibilities

• Answer inbound calls from prospective clients and family members

• Communicate calmly, empathetically, and professionally

• Explain treatment programs, services, and admissions processes

• Gather basic, non-clinical information and record interactions accurately

• Schedule intake assessments or transfer calls to licensed professionals when required

• Follow approved scripts, call flows, and escalation procedures

• Maintain strict confidentiality and data protection standards

• Update CRM or admissions systems accurately

Required Skills & Experience

• Excellent spoken and written English

• Previous experience in customer service, call centres, or healthcare-related roles

• Strong emotional intelligence and active listening skills

• Ability to handle sensitive conversations professionally

• Comfortable working with structured scripts and processes

Preferred (Not Required)

• Healthcare admissions or intake experience

• Exposure to U.S.-based clients or time zones

• CRM or call-handling system experience

Compliance & Work Environment

• Willingness to complete confidentiality and HIPAA-related training

• Secure, private home working environment required