Client Services Coordinator

About the Role

We are looking for a proactive, well-spoken, and tech-savvy individual to join our growing team as a Client Services Coordinator.

This role involves speaking with customers, following up with inquiries, processing applications, keeping records updated, and assisting with day-to-day administrative and operational tasks.

The ideal candidate is someone who learns quickly, communicates professionally, takes initiative, and enjoys working with people.

Key Responsibilities

• Speak with customers and assist them throughout the application process
• Follow up with leads and existing customers professionally
• Process applications and maintain accurate records
• Assist with tracking customer accounts and related information
• Keep internal systems and documentation organized and up to date
• Support daily administrative and operational tasks
• Coordinate with team members to ensure smooth workflows
• Provide excellent customer service and communication

Requirements

• Excellent spoken and written English
• Strong communication and interpersonal skills
• Professional and friendly phone manner
• Tech-savvy and comfortable learning new systems quickly
• Strong organizational skills and attention to detail
• Ability to take initiative and work independently
• Positive attitude and willingness to learn
  
• Ability to work EST timezones - this is a full EST based role

Nice to Have

• Previous experience in administration, customer service, operations, or a client-facing role
• Experience working with customers over phone and email
• Familiarity with CRM or administrative systems