IT Technician

Position Summary

We are looking for a skilled IT Technician with some hands-on experience to join our team. The successful candidate will manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems. This role requires both technical know-how and strong communication skills to support colleagues, resolve issues quickly, and contribute to process improvements.

Key Responsibilities

• Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
• Provide technical support for hardware, software, networks, and systems.
• Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
• Monitor IT systems and escalate issues when needed.
• Assist with workstation setup, user accounts, and access permissions.
• Support IT projects, upgrades, and rollouts.
• Ensure security policies and best practices are followed.
• Communicate clearly with non-technical staff to provide guidance and training where required.

Requirements

• Previous experience in IT support, helpdesk, or systems administration.
• Strong knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications.
• Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving skills.
• Experience with IT documentation and process management.
• Excellent communication and customer service abilities.
• Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.
  

What We Offer

A supportive environment with opportunities to grow your IT skills.

Exposure to a wide range of IT systems and challenges.

Competitive compensation package based on experience.