Case Management - Team Leader (Healthcare/Insurance)

About the Role

We are seeking a driven, detail-oriented, and highly organized Team Leader to oversee a case management team within the healthcare and insurance space. The ideal candidate is proactive, strategic, and accountable, with proven experience managing people and processes in case management, healthcare administration, or insurance operations.

This leader will be responsible for ensuring cases move forward accurately and on time, guiding the team, and serving as the key point of escalation for clients and stakeholders.

Key Responsibilities

• Lead, supervise, and mentor a team of case managers and support staff.
• Oversee the full case management process from intake to resolution ensuring accuracy, compliance, and efficiency.
• Act as the main escalation point for clients, clinics, and insurance providers.
• Establish clear workflows, priorities, and performance standards for the team.
• Conduct quality checks to ensure meticulous handling of cases and documentation.
• Report regularly to management on team performance, case progress, and client satisfaction.
• Train and develop staff to strengthen process knowledge and case handling.

Qualifications & Experience

• 5+ years experience in healthcare administration, medical case management, insurance verification, or clinic operations.
• 2+ years in a leadership/supervisory role with responsibility for team performance.
• Strong knowledge of case management systems, insurance processes, and compliance requirements.
• Proven ability to think strategically, solve problems, and make sound decisions under pressure.
• Exceptional attention to detail and organizational skills.
• Excellent communication skills confident, professional, and client-facing.
  
  

Ideal Candidate

• Meticulous and proactive, with a natural ability to spot gaps and ensure follow-through.
• Balances hands-on involvement with strategic leadership.
• Motivates others while holding them accountable.
• Thrives in a structured environment and ensures nothing falls through the cracks.
  
  

Why Join

• Lead a growing, high-impact healthcare/insurance operations team.
• Opportunity to shape workflows and establish best practices.
• Clear growth path into senior operations or client management roles.