About the job Service Coordinator
Job Overview:
We are seeking dedicated and compassionate Service Coordinators to serve as the main point
of contact for our clients. In this role, you will help clients assess their needs, access resources,
and achieve their personal goals by developing individualized service plans, coordinating with
providers, and ensuring accurate documentation and billing. Service Coordinators play a vital
role in empowering clients, advocating for solutions to barriers, and guiding them through
complex systems with care and professionalism.
Key Responsibilities
Serve as the primary point of contact for assigned clients, maintaining ongoing
communication and support.
Develop, implement, and regularly update individualized service plans (ISPs).
Conduct follow-ups to ensure client needs are being met and progress is maintained.
Coordinate services with care managers, providers, and community resources.
Maintain accurate, timely, and compliant case notes in the CRM/case management
system.
Monitor service utilization and maximize billing opportunities.
Identify barriers such as housing, transportation, or benefits access, and advocate for
effective solutions.
Ensure compliance with Medicaid, HCBS Waiver, and organizational standards.
Meet productivity and performance targets while delivering high-quality support.
Actively participate in team meetings, training sessions, and collaborative initiatives.
Qualifications
Strong verbal and written communication skills in English (Spanish proficiency a plus).
Previous experience in social services, case management, or customer support
preferred.
Ability to quickly learn and effectively use CRM/case management software.
Excellent organizational skills and attention to detail.
Empathetic, patient, and professional approach when interacting with clients.
Strong problem-solving abilities and capacity to manage multiple priorities.
Reliable internet connection and quiet workspace for remote work.
Preference given to candidates based in South Africa.