Client Services Coordinator

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

Key Responsibilities

• Be the first point of contact for assigned clients.
  
  

• Develop and update client service plans.
  
  

• Coordinate with internal teams and service providers.
  
  

• Track progress, follow up with clients, and resolve issues.
  
  

• Maintain accurate records in the CRM system.
  
  

• Ensure compliance with company and client standards.
  
  

Requirements

• Strong communication skills in English (extra languages a plus).
  
  

• Experience in client services, case coordination, customer support, or admin.
  
  

• Organised, detail-oriented, and good at managing multiple priorities.
  
  

• Tech-savvy; able to use CRM or case management software.
  
  

• Empathetic, professional, and solutions-focused.
  
  

• Must have a stable internet connection and home office setup.