Customer Service Officer (Contact Centre)

• Competitive salary and benefits
• Comprehensive training and ongoing development opportunities
• Supportive and inclusive work environment
• Opportunities for career advancement

Are you a people person with a commitment to service excellence and a knack for problem-solving? We are currently working with numerous companies across various industries, and we're seeking talented individuals to fill a range of Customer Service roles in their contact centres.

We partner with companies that value exceptional customer service as well as a disability-inclusive work environment which provides essential flexibility and welcomes difference. Working in a contact centre offer you the chance to provide essential phone based support, build valuable skills, and contribute to positive customer experiences.

As a Customer Service Officer your responsibilities may include:

• Responding to customer inquiries via phone, email, or chat
• Providing accurate information about products and services
• Troubleshooting customer issues and finding effective solutions
• Maintaining clear and accurate records of customer interactions
• Working to meet established service standards and goals
• Collaborating with team members to ensure customer satisfaction
• Escalating complex issues as needed

What We're Looking For:

• Excellent communication skill.
• Strong problem-solving abilities and a customer-focused approach
• A positive and helpful attitude
• Ability to work effectively in a team environment
• Basic computer proficiency
• Attention to detail and accuracy
• Previous customer service experience is a plus

If this sounds like your next career move, please send us your CV along with a cover letter explaining your interest and suitability.

Please note we only represent candidates with disability and candidates who are neurodivergent. An opportunity to identify required adjustments and preferred communication will be available during the application process.