Customer Service Consultant - Inbound

Customer Service Consultant - Inbound

• Join an iconic Australian brand
• Yes! Hybrid working (office days Tue to Thu)
• All the training and support you need to be successful
• Tullamarine office location with free onsite parking

Attention Customer Service champions:

This is your opportunity to start a rewarding career with a reliable, iconic Australian business that's been a leader in the building products industry for almost a century. Managing inbound calls from customers nationally, you'll utilise your experience of working across multiple computer systems simultaneously, whilst attending to the needs of a busy client base in an accurate and timely way.

In a typical day you'll be engaging with customers via phone, email, and webchat: taking orders, tracking deliveries, answering technical queries, and processing payments. To do this effectively you'll navigate efficiently between several different systems and online resources. Whether from home or in the office, you'll coordinate with peers in your own team and throughout the wider contact centre to deliver exceptional service.

Enjoy great employee benefits:

• Formal onsite training and development
• Work from home 2 days a week (once working independently) with technology set-up provided
• No weekend work
• A supportive and encouraging workplace culture
• Paid parental leave with a range of attractive options
• Career growth within the team, the broader business and the wider international group of companies
• Rewards and recognition for outstanding performance

What you'll need to be successful:

• Significant experience using and navigating between computer systems as part of daily work, including CRM,  internal, web-based, phone and email systems.
• Proven customer service experience, preferably dealing with inbound customer calls
• Clear and effective communication skills
• Ability to deal with a busy, high-pressure workload during peaks
• Problem solving skills which demonstrate patience and professionalism
• Ability to travel reliably to Tullamarine office location (full time until working independently)

If this sounds like the right career move for you, we would love to hear from you today. Please include your CV and a cover letter explaining why you are a great candidate for the position.

As a diverse employer, our client is committed to creating career opportunities in the contact centre for people with disability and people who are neurodivergent. Every effort will be made during the recruitment process and beyond to provide reasonable adjustments necessary to ensure your access, inclusion and full participation.