Debt Recovery Officer/Tele-Collection Officer

Position: Debt Recovery Officer/Tele-Collector Officer
Department: Operations – Debt Recovery
Reports To: Collection Team Leader / Supervisor
Location: Wisma MCIS, Petaling Jaya, Selangor
Employment Type: Full-time, Permanent
Compensation: RM2,500 base + collection commission (OTE: RM3,000–RM6,000)

Our client is a growing debt collection agency based in Petaling Jaya and is looking for a few driven and confident Debt Recovery Officers to join their team.

This role is suitable for candidates who are good with people, strong in follow-up, and motivated by performance-based rewards. If you are resilient, persuasive, and want a role with real career progression, this is a strong opportunity to build your future in a structured and growing company.

This role requires a professional communicator who can negotiate payment solutions with debtors while maintaining empathy, legal compliance, and commercial effectiveness. It is a structured negotiation and problem-solving position operating within Malaysia's first comprehensive regulatory framework for debt collection agencies.

Every Debt Recovery Officer here is trained to collect ethically while achieving recovery targets.

What You Will Be Doing

1. Contact customers to follow up on overdue payments

2. Negotiate payment arrangements professionally and effectively

3. Manage assigned accounts and ensure timely follow-up

4. Keep accurate records of conversations, payment promises, and account updates

5. Work towards monthly collection targets and KPI

6. Handle recovery matters firmly while maintaining professionalism

7. Escalate difficult or disputed cases when required

What We Are Looking For

• Diploma or degree in Business Administration, Finance, Communication, or related field
• 2+ years of experience in debt collection or credit control
• Experience with CRM or debt management software
• Basic understanding of credit terms, interest calculations, and payment structures
• Able to communicate well in English, Bahasa Malaysia. Ability to speak in Tamil/Mandarin will be an added advantage.
• Strong communication, negotiation, and follow-up skills
• Comfortable speaking to customers over the phone
• Target-driven, disciplined, and able to work in a fast-paced environment
• Basic computer literacy

Personal Attributes

• Strong verbal communication and active listening skills

• Professional telephone manner—clear, calm, and respectful under pressure

• Resilient personality—ability to handle rejection, hostility, and emotional conversations without loss of composure

• Ethical mindset—unwavering commitment to compliance and debtor rights

• Problem-solving orientation—able to propose payment solutions rather than simply demanding payment

• Self-motivated with ability to work independently toward targets

What You Will Get

Basic salary of RM2,500

Commission upon achievement of KPI

EPF and SOCSO

Clear and structured career progression

Stable working hours

Opportunity to grow with a company that values performance and consistency

Career Growth

Candidates who perform well and show leadership potential will have a clear path for progression, including:

Debt Recovery Officer

Senior Debt Recovery Officer

Team Leader

Assistant Manager

Manager

Why This Role Stands Out

This is not just a job for collections. It is an opportunity to join a company at a growth stage, prove your value, build your skills, and move up based on performance. For the right person, this role offers both stability and upside.

To apply, please send your resume to kreynold@gabrielhunters.com

Ethical and Professional Environment

Our client is Malaysia's first debt collection agency built from the ground up for the CCA 2025 regulatory environment. We are not retrofitting compliance into old practices—we are setting the industry standard for ethical recovery.

Technology-Enabled Operations

Our clients proprietary RDCS (Recover Digital Collection System) platform provides real-time visibility into collection activities, automated workflow management, and comprehensive audit trails. You will work with modern tools, not outdated spreadsheets.

Growth Opportunity

As a new company launching in 2025, our client offers genuine career growth potential. Early hires will have opportunities to shape processes, mentor new team members, and advance into leadership roles as the company scales.

Equal Opportunity Employer

Our client is an equal opportunity employer. We welcome applications from all qualified candidates regardless of race, religion, gender, age, disability, or background. All hiring decisions are based solely on merit, qualifications, and fit for the role.