Employment Type: Full-time, on-site (shift-based; includes weekends and public holidays)

Reports To: Operations Manager / Club Manager (or Founder during setup phase)

Work Scope: Daily club operations, bookings, customer experience, facility readiness, and reporting

Role Summary

The Operations Executive runs daily club operations so Pickle Garden feels premium, smooth, and consistent. You will coordinate court schedules, customer experience, staff execution, cleanliness, facility readiness, and operational reporting. This is a hands-on role: you will be on the floor, solving problems in real time.

Key Responsibilities

A. Front-of-House Club Operations

• Execute daily opening/closing checklist: courts, reception, lights, equipment, restrooms, cleanliness, music, signage.
• Manage walk-ins, bookings, cancellations, court allocation, and waitlists to maximise court utilisation.
• Maintain a calm, professional customer experience during peak hours; handle complaints and service recovery.
• Ensure club rules and safety standards are followed (court etiquette, footwear, injury/incident escalation).

B. Booking, Membership, and Payments

• Operate and maintain the booking system (court reservations, lessons, events, packages).
• Process payments, issue receipts, manage refunds/credits based on policy.
• Track memberships/packages: expiry, usage, renewals, and member communication (reminders, promotions).

C. Events, Leagues, and Coaching Coordination

• Coordinate weekly social play, leagues, tournaments, corporate bookings, and private events.
• Prepare event run sheets: schedule, court assignment, staffing, equipment, signage, prizes (if applicable).
• Coordinate with coaches for lesson schedules, attendance tracking, and player level grouping.

D. Facility Readiness and Asset Care

• Perform daily checks and log issues: court condition, nets, lighting, fans/AC, water dispensers, locker/restrooms.
• Liaise with maintenance vendors for repairs; track timelines and costs.
• Maintain inventory for club operations: balls, grips, towels, cleaning supplies, first-aid, consumables.
• Prevent loss/damage: equipment check-out process, stock counts, and shrinkage control.

E. Team Coordination

• Support front desk and part-time crew: shift roster, task allocation, punctuality, and service standards.
• Brief staff before peak periods; ensure SOPs are followed (greeting, phone/WhatsApp replies, cleaning cadence).
• Train new staff on checklists, systems, and service approach.

F. Reporting and Process Improvement

• Daily cash-out and reconciliation (POS vs receipts vs bank transfer records).
• Weekly reporting to management: court utilisation, peak-hour demand, revenue by stream (courts/events/lessons), complaints, inventory.
• Improve SOPs and checklists; propose practical fixes that raise service quality and reduce operational friction.

KPIs (First 90 Days)

• Opening/closing executed with zero critical misses.
• Complaints resolved same-day; service recovery handled professionally.
• High fill-rate during peak slots; waitlist managed well.
• Accurate daily reconciliation; minimal stock-outs and shrinkage.
• Clear, usable checklists and updated SOPs adopted by the team.

Requirements

• 2-4 years experience in operations/front-of-house in a sports club, boutique fitness, hospitality, retail, or F&B.
• Comfortable working weekends, nights, and public holidays (peak business periods).
• Strong customer handling: confident, polite, and firm when enforcing rules.
• Organised and detail-driven: able to run checklists, track issues, and follow through with vendors.
• Basic tech skills: Google Sheets/Excel, WhatsApp Business, POS/booking systems.
• Physically able to be on the floor, stand for long periods, and handle equipment set-up.

Preferred

• Experience running tournaments/leagues or managing bookings for sports facilities.
• Familiarity with pickleball basics and court etiquette (or willing to learn fast).
• Experience with SOP writing, inventory controls, and basic cash management.

Working Hours

Shift-based. Peak coverage includes evenings and weekends. Off-days arranged by roster.

Why Join Pickle Garden

• Build a new boutique club from the ground up with real ownership.
• Clear growth path into Senior Operations / Club Manager.
• Fast-paced role with measurable impact on service quality and revenue.

To apply: Send your CV to officialpicklegarden@gmail.com with the header – Gabriel Hunters JA with your availability (weekends/shift), expected salary, and notice period.