Portfolio Development Manager

Summary of this Role

This role involves overseeing and managing the day-to-day requirements of  Client travel insurance partnership. As the Portfolio Development Manager, he/she will play a critical role in optimizing product offerings, pricing strategies, claims management, sales distribution, and partnership programs.

Skills & Experience 

Technical/ Functional Knowledge, Skills and Abilities

• Team player who able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.
• Strong situational analysis and decision-making abilities.
• Strong networking, communication, and interpersonal skills.
• Exceptional negotiation and relationship management abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Strong ethical compass and demonstrable integrity.
• Self-motivated, proactive, and able to work independently as well as in a collaborative team environment.
• Proficiency in Microsoft Office suite.
• Willingness to travel as needed for partner meetings and events.

Education, Professional Qualifications and Experience

• Bachelor's degree in Actuarial Science, Business, Finance, Marketing, or a related field; Advanceddegree or industry certification is a plus.
• 5 - 10 years of demonstrated success in underwriting, portfolio management, business development, or sales, ideally within the insurance, or financial services sector.
• Proven track record of cultivating and establishing strategic partnerships that drive business growth and collaboration.

Key Responsibilities:

• Serve as the single point of contact (SPOC) for the Client travel insurance partnership, fostering strong relationships with all  stakeholders and departments to our Client in Malaysia.
• Collaborate closely with internal teams and Client representatives to align goals, ensure operational efficiency, and address travel-related challenges.
• Continuously assess and enhance the travel insurance product portfolio to meet market demands, GWP targets and customer needs.
• Drive product innovation, enhancements, and customizations in collaboration with cross-functional teams such as Pricing and
• Underwriting, Legal and Compliance, Sales Distribution and Partnership, Claim and Customer Service, etc.
• Develop and execute pricing strategies for travel insurance products in alignment with market trends, regulatory requirements, and competitive positioning in Malaysia market.
• Analyse pricing data and market insights to ensure competitive pricing while maintaining profitability.
• Oversee claims management processes, ensuring efficient and customer-centric resolution of claims for policyholders.
• Collaborate with internal operations and claims teams to enhance the claims experience, streamline processes, and uphold high customer satisfaction levels.
• Collaborate with Sales and Distribution teams to design and implement effective sales strategies, leveraging the Client partnership to drive growth and achieve GWP target and profitability.
• Develop and manage agency programs, incentives, and marketing campaigns to maximize the value of the Client collaboration.
• Define and monitor key performance indicators (KPIs) for the Client travel insurance portfolio, tracking progress against targets.
• Utilize data analysis to identify opportunities for optimization, cross-selling, upselling and continuous improvement across various portfolio components.
• Stay informed about industry trends, regulatory changes, and emerging market opportunities that impact the travel insurance landscape and partnership strategies.
• Provide regular reports to senior management summarizing portfolio development progress, outcomes, and strategic insights.
  
  Risk Assessment:
  
• Oversee the evaluation and assessment of risk for various insurance and reinsurance policies of the portfolio.
• Underwrite and price all products offered under the portfolio.
  
  Policy and Procedure Development:
• Establish and maintain underwriting guidelines, policies, and procedures to ensure compliance with industry regulations and best practices.
• Adapt and update guidelines as needed to respond to changes in the insurance and reinsurance market.
  
  Quality Control
• Implement quality control measures to ensure underwriting is consistently accurate and based on informed decisions.
• Monitor and evaluate the quality of underwriting decisions to maintain the portfolio financial health.
  
  Compliance & Regulations
• Stay current with evolving regulations in the insurance and reinsurance industry and ensure the underwriting process adheres to all legal requirements.
  
  Data Analysis:
• Monitor the portfolio performance, including UW performance and participate in financial budgeting exercise.
• Utilize data analysis to make data-driven decisions and recommendations.
  
  Cross-functional collaboration:
• Collaborate with other departments, such as claims, sales, actuarial, and legal teams, to ensure underwriting decisions align with broader business goals and strategies.
  
  Continuous Improvement:
• Proactively identify opportunities for process improvements, automation, and efficiency gains within the department.
• Develop new products and services, innovate on existing offerings, to meet market needs and demands.