SOFTWARE SUPPORT ENGINEER

TASKS

• Provide effective technical support to clients via phone, email, or remote assistance.
• Troubleshoot, diagnose, and resolve software problems with high-level customer satisfaction.
• Perform regular follow-up with clients to ensure their systems are functioning correctly.
• Assist in the development of support procedures and standards.
• Support the roll-out of new functionalities, including integration and upgrade processes.
• Maintain a detailed understanding of product architecture and upcoming product features.
• Stay current with system information, changes, and updates.
• Work closely with the development team to communicate customer feedback and contribute to the design of new features.
• Create and maintain support documentation and customer-facing knowledge bases.
• Conduct product training sessions for clients and internal users.
• Implement changes to our product by using JSON configurations and Java coding.
  

SKILLS REQUIRED

• Proven in a technical support role.
• Complex development experience using Java EE, Hibernate, and Tomcat.
• Proven PostgreSQL experience.
• Strong understanding of Linux commands and Microsoft Windows operating system.
• Familiarity with JSON.
• Familiarity with Atlassian Suite (Jira, Confluence, and Bitbucket).
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
  

EDUCATIONAL QUALIFICATIONS

• Bachelors degree in computer science, Information Technology, or related field.
• Fluent in written and oral English
• Strong communication skills
  

TRAVEL REQUIRED

• Moderate level of travel is required.